Software Support Specialist

  • SafetyChain Software
  • Novato, CA, USA
  • Jul 23, 2020

Job Description

Job Description SafetyChain Software is currently seeking a full time Software Support Specialist to join our Customer Success team. Have a passion for technology? Love solving problems and setting up solutions? This is your chance to dive into true enterprise SaaS software implementation and support. You'll get the chance to work closely with our Data Services Manager and Professional services team on a variety of customer-focused projects, including active software implementations, product support, and ongoing customer service initiatives. The right candidate will be detail oriented, technically proficient, well organized, and possess excellent time management skills. Work experience with SaaS, the Food and Beverage industry or Quality Management Systems in is a plus. Role is an entry level full-time with the opportunity to develop a career path in a fun and fast-growing technology company. Who We Are SafetyChain is a fast growing B2B SaaS software company focused on the food and beverage industry in North America. Our industry leading cloud-based solution is a Quality Management System (QMS) that helps food and beverage companies improve productivity, profitability, and compliance. We have a passionate, fast-paced team that work out of our two offices in Novato, CA and Evanston, IL serving our customers in over 1,500 locations across the country. We operate with the fun and flexibility of a start-up combined with the stability of a more mature software company (9+ years). We believe in help and hustle, and that doing both makes for a great place to work. Key Responsibilities Data entry, software setup and configuration, general software, and customer support. Provide tier 1 support for assigned clients. Within the enterprise ticketing system document all client requests and technical issues. Account administration support including weekly internal and external meetings, notes, project plans, and project deliverables. Our Ideal Candidate 1-3 years of customer focused experience; ideal experience includes software, customer support, and/or account administration. Proficient in Microsoft Office (Excel, and Word). Visio and Access a plus. Excel a must. Strong written and verbal communication, project coordination, and organizational skills. Time management, task prioritization, and ability to work within tight deadlines. Strong quantitative, analytical, and conceptual skills. Has a long-term career interest in software Personal Attributes We Value Initiative: the ability to get started and work independently when necessary, to come up with ideas and carry them out. Process Driven: you are highly structured, disciplined and organized in creating and executing operational processes to ensure a consistent, repeatable outcome. Inquisitiveness: a desire to expand your knowledge base and explore concepts and ideas that are new and unfamiliar. Integrity: Ability to offer and solicit honest feedback and always have the best interests of the team and the customers in mind. Patience: the ability to adapt to changing situations while remaining calm, collected, and committed. Team Interactions: Seeks opportunities to collaborate and to help others. Self-improvement: Ability to identify mistakes and quickly adjust approach when confronted with new information or perspective. Work independently or as a team player in a team environment. Awesome attitude, great energy & relentless work ethic Things that Make the Job Awesome Flexible schedule Great team & culture Advancement opportunity with fast growing tech company Mission driven company helping solve a significant problem for the food industry Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) Dental Insurance Disability Insurance Flexible Schedule Health Insurance Life Insurance Paid Time Off Parental Leave Professional Development Assistance Retirement Plan Vision Insurance Schedule: Monday to Friday COVID-19 considerations: We've implemented a flexible, optional WFM policy to keep our team members safe. Most onboarding, training and initial work schedule will be remote for duration of 2020. Communication method(s) used: Email Phone Chat Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested This Company Describes Its Culture as: Outcome-oriented -- results-focused with strong performance culture People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative This Job Is: A job for which military experienced candidates are encouraged to apply A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma A job for which people with disabilities are encouraged to apply Company's website: Company's Facebook page: Work Remotely: Temporarily due to COVID-19