Senior Representative, Trade Operations

  • Hikma Pharmaceuticals USA Inc.
  • Berkeley Heights, NJ, USA
  • Apr 27, 2021

Job Description

Overview: The Senior Representative, Trade Operations (SRTO) provides product/sales order management, analytical and operational account management for assigned group of clients. SRTO will assist management with support for daily team and customers interactions. SRTO will have an integral role to ensure the Trade Operations Team has a customer centric approach and focus on both internal and external customers. Responsibilities: Responsible for top account management. Manage the full Order Management processes and execute electronic (EDI) /manual related sales orders. Provide customer services such as internal inventory levels; Product and Account related inquiries. Support the Sales Force and other internal business partners to reach company goals. Expanded involvement with Contracts, Pricing, Credit and Sales Teams to address and resolve order related issues. Support team lead in liaising between client operational groups and internal functions, such as Sales, Marketing, Contracts, Pricing, Finance, Distribution, and Quality to ensure effective customer excellence. Assist management with educating team on responses for product/order-related questions. Actively participate in Top Customer Performance Review with key business partners. Champion team on Product Alternative Options: Short Dating; One Time Buys (OTBs) and other Order Management recommendations. Identify areas for continuous customer satisfaction improvement and overall business process improvements. Identify potential challenges, risks and/or opportunities and makes recommendations to management. Focus on Top customer performance management using internal/external KPIs. Obtain knowledge of supply and logistics system of organizations, people, technology, activities, information and resources involved in moving products and/or services from supplier to customers. Effectively communicate to team members and business partners. Participate and potentially lead trainings related to both business cross-functional and technical requirements. Assist team lead to evaluate reports and functional and system processes. Support team adherence on Standard Operating Procedures (SOP’s), Job Aide and Regulatory Agencies compliance protocols. Assist in Pedigree Authentications/Verification & Serialization Provide check and validation for the Controlled Substance Class II-V Management (includes Tracking, Process and Rejection of CCI orders and DEA 222 forms). Facilitate with special order requests (i.e. Samples, Drop Shipments, International orders, etc.) Support with COA, COI, MSDS, HDMA & PI requests Qualifications: Preferred Bachelor’s degree and/or equivalent experiences in related area and minimum of 3+ years of business-to-business background. 3+ years in SAP or equivalent ERP preferred Intermediate with Microsoft Office Applications (i.e. Excel, Word, PowerPoint, etc.) Customer Focus (Performance/Results Driven) Effective Written and Verbal Communications skills Problem Solving (Sense of Urgency, Intellectual Curiosity, and Prudent Risk Taking) Planning and Organization (Big Picture Orientation with Attention to Detail) Business Acumen (Performance/Results Driven) Strong ability to organize, multi-task, prioritize, and manage time effectively, in order to work with little supervision. Potential travel (less 5%) Notification to Agencies: Please note that Hikma does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Hikma will not consider or approve payment to any third-parties for hires made.