Technical Support Agent

  • ParTech, Inc.
  • Boulder, CO, USA
  • Apr 03, 2020

Job Description

Our Boulder Call Center is looking for a career-driven individual who likes a fast-paced support role. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast paced work environment, please apply! PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR's largest business unit, Restaurant & Retail Systems (PARTech, Inc.), is the world's leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world. JOB RESPONSIBILITIES Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems Utilize service management systems gathering and maintaining service incident data Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000 Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction Perform customer service administrative task as assigned and understand customer database and processing customer part requests Decisions are limited and routine for which clearly defined procedures are documented Must display genuine concern and ownership for customers' situations Exercise sound judgement and analytical skills in determining a resolution to problems Provide and obtain general information which is technical in nature Work with moderate supervision Additional contacts are PAR and third-party service management and field engineers KNOWLEDGE AND SKILLS A minimum of one-year Customer Service experience. Helpdesk experience preferred. Problem solving, communication skills, typing, and basic Windows computer knowledge is required. AAS degree in electronics technology, computer science, or its equivalent is a plus. A+ certification and Microsoft certifications are also a plus Quality: "Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy". NOTE: This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job. RhUMhvxX2K