Senior Support Engineer

  • Mirion Technologies
  • Meriden, CT, USA
  • Apr 27, 2021

Job Description

Mirion Technologies is seeking a highly motivated Senior Support Engineer who can Perform consulting services on Mirion products: such as customized software and/or reports. Provide assistance with special customer requested variations to supplied software or services. Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites. Develop training materials for Mirion products. ESSENTIAL DUTIES: Gather requirements for customization services and estimate effort. Implement custom software or reports at Mirion or customer site. Provide Hardware/Software support to customers, Service and Sales Engineers. Initiate ideas for new service offerings; including justification of products through economic analysis and market analysis. Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements Select, prepare and/or approve all training materials for courses. This would include text, references, examples, exercises, and visual aids. Teach courses at Mirion training facilities or at customer site. Provide assistance with special customer requested variations to supplied software or services. ADDITIONAL DUTIES: Assist with equipment procurement and setup of courses. Enter problem reports for software and hardware issues when required. ESSENTIAL REQUIREMENTS: Strong technical knowledge of the Mirion Spectroscopy Division products and applications. Of particular importance are Apex-Gamma, OpenEMS, and a working knowledge of gamma spectroscopy. Ability to establish database structure and communications with applicable product software. Knowledge and experience using SQL Server and Access Must be able to program in one of the following programing languages: C+, Python, and C++. Experience with other programs languages is a plus. Strong written and verbal communication skills. Self-starter with ability to learn new products and skills as needed. Excellent organization and time management skills. Ability to interact professionally and diplomatically with a variety of co-workers and customers. Ability for up to 60% travel. Ability to lift up to 40 lbs. unassisted. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Five or more years’ experience with products applications in a nuclear power plant environment. B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience. Interested applicants must contact