Sales Account Manager

  • Mid-Coast Electric Supply, Inc.
  • Corpus Christi, TX, USA
  • Oct 23, 2020

Job Description

Position Summary Candidate must complete both Indeed assessments to be considered. The position of Account Manager focuses on building and maintaining strong customer relationships for an assigned list of existing and potential accounts. The Account Manager must manage and monitor all company activity related to assigned customers and be able to step in and facilitate solutions between the customer organization and Mid-Coast Electric Supply (MCESI). In addition the Account Manager must actively promote, market and profitably sell our products and services to the assigned account list. There is an expectation of growth for an assigned account list on a year over year basis. A strong work ethic, good relationship building ability and strong organization skills are benchmarks of this position. This position requires the ability to work in a commission environment. Major Responsibilities ▌*Customer Management *– Maintain and develop relationships with a diverse mix of customer. - Manage an account base of 30 or more existing customers. It is expected that 80% of your time is focused on management of the existing customer base. - Prospect for new customers using a variety of methods (referrals from existing customers, vendor referrals, 3rd party data sources, etc.) - Act as liaison and problem solver for all company activities and relationships inside of your assigned accounts. - Build and maintain all buying and influence relationships within the customer organization. - Work to identify and understand customer issues and production problems in order to bring solutions to their business. - Strive to profitably sell the full basket of electrical and automation goods to each customer - Develop and maintain a sales forecast to help analyse market conditions and/or changes to maximize productivity and growth in accounts ▌*Training *– Continually learn about new technologies and products as they apply to your customer base. - Work with your Sales Director to build your ongoing training goals. - Establish a planned list of training courses for the 1 year and 5 year time frames in order to accomplish your training goals. - Expected to meet the company established quarterly minimum training standards. - Conduct customer training on product features and benefits either for individuals or on a group basis. - Actively market our company provided training to your customer base. ▌*Vendor Relationships *– Build and maintain ethical and cooperative supplier relationships consistent with company image and company goals as they relate to your customer base - Work with the Vendor and Agent community to bring new products, features and benefits and training to your customer base. - Always maintain control of the customer relationship when introducing a vendor. - Make joint sales calls with selected vendors in order to bring valuable information to customers. - Limit vendor activity to customers when vendor loyalty is questionable or when the value proposition is not clear for the customer. ▌*Teamwork *– Build and manage relationships within the organization in order to achieve high levels of customer support. - Work with all other MCESI departments (Operations, Finance and Automation) to communicate customer goals and requirements. - Develop an understanding and respect of the goals of each respective MCESI Department and its personnel. - Respond to request from other MCESI departments for customer information and assist in solving customer related issues. - Maintain daily coordination with Customer Service Reps (CSRs) in regard to customer orders, quotes, and any other communication. ▌*Record Keeping *– Fully utilize all company provided databases and CRM tools in order to maximize customer information analysis - Log all calls in the MCESI CRM system, currently Telenotes. - Load all customer specific information into the MCESI customer database, currently SXe. - Use CRM software for customer analysis and opportunity management. - Utilize company software to do analysis of your customer sales to determine opportunities for growth within existing customers. - Complete mileage and expense reports on a timely basis in accordance with company policy. ▌*Time and Territory Management *– Utilize organization skills and company tools in order to make the most efficient use of selling time. - Establish a good selling routine related to your specific customer base and the territory you operate in. - Establish realistic frequency goals for customer visits. At any time when customer calls cannot be made with a proactive frequency, discuss with your Sales Director the possibility of shedding some accounts. - Analyse your customer base by location and call frequency to determine efficient geographic call schedules. Other Responsibilities - Utilize the company HRIS software (Kronos) to record your work schedule, time off and other related HR information. - Use company ERP system to generate quotes and sales orders when required. - Utilize company ERP system to monitor daily activity for assigned accounts. - Promote company sponsored events to your customer base. - Assist customers and CSR with identifying and procuring hard to find and specific part when required. - Any other projects or job duties assigned by Area Sales Director. - Maintain a professional/working image in self and work environment including vehicle Academic & trades qualifications Essential Associates Degree (2 year) in a business related field of study Desirable 4 year Bachelor of Arts or Business Degree Advanced Excel course Prior use of Database software Work experience & skills Essential 3 years sales related experience 2 years of Account Management experience Desirable 5 years sales related experience 5 years Account Management experience Electrical industry knowledge or experience Personal qualities & behavioural traits Essential Networking ability and skills Strong technical aptitude Good follow-up skills Ability to work independently Desirable Attention to detail Computer, Database, Excel and Word experience Listening skills are paramount Display Initiative Job Type: Full-time Pay: $50,000.00 - $100,000.00 per year Experience: account management: 2 years (Preferred) Sales: 3 years (Preferred) customer service: 2 years (Preferred) Education: Associate (Required) Language: Spanish (Preferred) Work authorization: United States (Required) Required travel: 75% (Required) Additional Compensation: Commission Other forms Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Tuition reimbursement Paid Training: Yes Management: Store Manager Typical start time: 8AM Typical end time: 5PM This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction Detail-oriented -- would rather focus on the details of work than the bigger picture Achievement-oriented -- enjoys taking on challenges, even if they might fail Autonomous/Independent -- enjoys working with little direction Innovative -- prefers working in unconventional ways or on tasks that require creativity High stress tolerance -- thrives in a high-pressure environment Schedule: Monday to Friday No weekends 8 hour shift Company's website: Benefit Conditions: Waiting period may apply Only full-time employees eligible Work Remotely: No