Account Manager - Trane Corpus Christi

  • Trane Technologies
  • Corpus Christi, TX, USA
  • Oct 23, 2020

Job Description

Handles equipment, parts and supply outside sales for Corpus Christi and surrounding areas. At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world. SUMMARY This position is responsible for all functions related to developing and maintaining Parts customer relationships to ensure maximum revenues through account penetration. This includes finding, generating and developing new channel partners and retaining current customers in order to sell the company’s products to end-users. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Customer-Facing: (90%) Functions as a sales representative and liaison between customers and the office. Develops new customer accounts by cold-calling various locations in their territory with product literature. Pre-call or visit planning, visits and supports customer accounts. Ascertains current market opportunities. Researches and provides competitive parts sales data. Increases sales to existing accounts. Follows up on quotes to help manage pipeline. Establishes systematic customer contact to provide on-going information. Identifies customer problems and/or needs, and creates a dynamic action plan designed to meet them. Develops multiple relationships with key players in customer operations. Develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership. Attends sales meetings and reports sales activity, new account development, and upcoming itinerary. Notifies customers of specials; new projects, services, promotions, etc. Possesses knowledge of the product lines to create awareness and demand for products with existing and potential customers. Operations (10%) Maintains records of sales, customer information, and requests by updating data. Performs analysis on customer purchases, needs and uses. Performs analysis of product mix Reviews and provides feedback on customer support programs. Creates and maintains territorial listing noting classification of customer and frequency of calls. Maintains customer data files. Maintains contact information on each assigned account as well as new business focused accounts; weekly call reports, account plan reporting to be completed in a CRM tool. Completes training as required, including safety training, certification and testing. Reinforces culture of safety by utilizing all appropriate resources to safely perform all functions of the job. Occasional travel requirements with some overnight travel. (Approximately 5-10%) Winning Culture Genuinely and effectively works effectively with diverse team of different backgrounds and experiences to achieve business results. Mentors and assists with onboarding of new associates Continuously seeks out opportunities for learning. Participates in different team and community involvement activities. Recognizes others for work well-done. Demonstrates engaging customer-facing behaviors and customer service SUPERVISORY RESPONSIBILITIES This job does not have team leader and/or supervisory responsibilities. QUALIFICATIONS Each employee must have the ability to work in harmony with all members of the organization and display that ability on an ongoing, daily basis. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE AA degree or equivalent from a two-year college or technical school; 2 or more years of HVAC sales or related HVAC experience; or equivalent combination of education and HVAC sales experience required. Prior technical sales experience required. Must have a mechanical aptitude and background. Proven experience in building customer relationships. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook. ADDITIONAL REQUIREMENTS Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world. We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.