Account Director

  • SBM Site Services
  • Phoenix, AZ, USA
  • Apr 27, 2021

Job Description

Responsible for overseeing the successful execution of services provided to our customers and managing sales to our customers. Also, responsible for maintaining and building the relationship between company and the customer or a group of customers. Roles & Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Operate as the day-to-day point of contact related to any and all matters specific to the accounts. Develops and manages client relationships ensuring that expected service levels are achieved. Solve conflicts with clients and resolve employee issues quickly and effectively. Meet all client deadlines according to customer needs and objectives. Oversee customer account management and negotiate contracts to maximize profit. Establish budgets with the client and Account Director. Achieves or exceeds financial targets and ensures effective, efficient and economic operation of assigned responsibilities. Encourages an environment that supports teamwork, co-operation, performance excellence and personal success. Works with Account Director to leverage SME’s in vendor contract negotiations, conducts competitive RFP’s and assessment for self-perform opportunities. Assists in preparing monthly and quarterly portfolio reports to communicate compliance to stakeholders. May participate in governance meetings with the vendors and client. Collaborates with site managers to investigate and develop innovative practices of vendor programs for quality compliance, cost savings, sustainability, and efficiencies. Collaborates with site managers to administer and execute internal performance audits, creates and drives subsequent corrective action plans to sustain required compliance levels. Supports both internal and external regulatory agency inspection reviews. Revise governance meetings to include site, regional and executive level experience. Ensure that all work is performed within SBM company policies and procedural standards, reward or take disciplinary action when necessary, and involve Human Resources where appropriate. Recruits, hires, creates structure, evaluates, and develops high performing teams. Identify new sales opportunities within existing accounts. Help prepare and give sales presentations to high-level executives. Forecast and track sales results and make annual forecasts. Communicate the progress of monthly and quarterly initiatives to internal and external team members. Work with managers and supervisors on site to plan, assign, and direct work of employees. Provides leadership/motivation and conveys the vision and values of SBM to team members. Other duties as assigned. Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/ or Experience Bachelor’s Degree from a four year university. Minimum of 5-8 years of experience. 5 years of supervisory experience with client relationship focus preferred. Experience with Soft Services, Vendor Management and Operational Management. Certificates, Licenses, Registrations May be required to have a valid Driver’s license and clean driving record.