Account Coordinator

  • LeasePlan USA
  • Atlanta, GA, USA
  • Jan 23, 2021

Job Description

Department Account Management Location Atlanta United States of America Date posted 15-06-2020 At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! The Account Coordinator is responsible for providing service and support to our clients and our client's Account Managers, offering proactive service excellence through efficient and effective responses. Prioritize and follow through on multiple responsibilities from internal and external client requests. Create, enhance, produce and provide initial analysis of designated reports based on client requests. ESSENTIAL FUNCTIONS Work collaboratively with the Account Management team on job-related functions, related to LeasePlan’s client base. Manage daily requests through utilization of LeasePlan’s client interface software-ePlan, mainframe systems-AS400, internet, and multiple client management tools. Assist with vehicle specs and equipment recommendations, replacement analysis and cost saving suggestions. Manage communication to drivers to drive cost containment in an effective model - MFS clients Complete all tasks as outlined in Roles and Responsibilities document. Communicate client requests internally and coordinate the successful achievement of these requests. Manage the team’s ResponsePlan tickets and emails during absences relating to the specific clients supported. Other duties assigned to ensure overall departmental efficiency. OTHER DUTIES Become proficient in all programs and applications. Be actively involved in all Living Group meetings and when applicable take a leadership role. Update system with client specific data. Keep up to date on industry news. Other duties and responsibilities as assigned. CORE COMPETENCIES Develop professional partnerships and useful internal relationships through effective communication. Responds and acts confidently, assertively, and decisively while taking responsibility and accountability. Works independently, effectively manages and uses time while juggling competing priorities. Demonstrates resourcefulness and solves problems. Thorough and accurate, works effectively with systems. Must be able to work in a fast-paced environment while exhibiting the flexibility to adapt to the department’s needs. WORK ENVIRONMENT This position is in Alpharetta, GA and Rolling Meadows, IL and operates in a professional office environment. MINIMUM REQUIRED EDUCATION & EXPERIENCE College degree preferred or equivalent work experience. 2 years of customer service, account support or customer interface experience preferred. Proficient in verbal and written communication. Microsoft Office Suite (Word and Excel required, PowerPoint preferred). Self-motivated. Careers at LeasePlan LeasePlan operates across more than 30 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility via an ’any car, anytime, anywhere’ service. We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.