Account Coordinator

  • Data2Logistics
  • Fort Myers, FL, USA
  • Jan 23, 2021

Job Description

JOB SUMMARY: The purpose of this position is to provide excellent customer service to selected D2L clients by processing invoice information, monitoring the overall process, and assisting in client/carrier issues as required ensuring customer satisfaction. Under general supervision, coordinate all weekly processing of client invoices including, reviewing, monitoring, coding, obtaining approvals, ensuring appropriate delivery of all media, and utilize critical thinking and proactive resolution skills and techniques while providing exceptional customer service. PRINCIPAL DUTIES AND RESPONSIBILITIES: (of the job) Excellent customer service skills and the ability to use proper grammar, language, and phone etiquette Attend on-site client meetings as requested Ability to multi-task and prioritize client needs All other duties assigned POSITION REQUIREMENTS: High School Diploma or equivalent Must demonstrate a proficiency using common office applications Exhibit critical thinking and proactive resolution Must be able to ask questions and learn quickly Must be self-motivated and exhibit excellent time management skills Must be detail oriented and able to work in a fast-paced, multi-task environment Ability to accept and embrace challenge and change Must have excellent interpersonal, written and verbal communication skills Must be PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel) Understand basic Excel functions: sort, subtotal, filter and concatenate Ability to manage large volumes of data from multiple accounts Experience in a customer service environment interacting with large accounts and/or vendors. Must be able to establish and meet goals and deadlines with minimal supervision Ability to communicate effectively and must be a team player Ability to establish and meet set goals Must have excellent interpersonal, verbal and written communications skills PHYSICAL DEMANDS AND WORK CONDITIONS The physical demands and work environment described here are representatives of those that must be met by the employee to successfully perform the essential functions of these job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Work involves sitting, walking, talking, hearing, bending, stooping, kneeling, and/or crouching Work also involves repetitive wrist, arm, finger motion, typing data on computer keyboard, typing data on a calculator, using hands to handle, feel or operate objects, machines, and reaching with arms and hands Vision abilities required by this job includes vision, the ability to adjust focus, and ability to focus at a computer screen for long periods of time The employee may be required to push, pull, lift, and/or carry up to 20 pounds The noise level in the work environment is usually moderately quite with few distractions Ability to bend or stoop to retrieve lower shelf files Ability to reach overhead to retrieve upper shelf files Ability to sit 2/3 to 3/4 of day Data2Logistics is an equal opportunity employer. It is the policy of Data2Logistics, as an Equal Opportunity Employer, that all persons shall receive equal employment opportunities in accordance with their job-related qualifications, without regard to race, color, religion, sex, sexual orientation, age, marital status, national origin, veteran status, or disability. PAY TRANSPARENCY POLICY STATEMENT The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 4I CFR 60-I.35(c) This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) maybe called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her Supervisor, consistent with the purpose of the position, department and/or company objectives. Job Type: Full-time Experience: relevant: 3 years (Preferred) Education: High school or equivalent (Required) Location: Fort Myers, FL (Required) Language: Spanish (Preferred) English (Required) Work authorization: United States (Required) Additional Compensation: Bonuses Store Discounts Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Paid time off Flexible schedule Tuition reimbursement Paid Training: Yes Management: Team Lead Ops Manager Schedule: Monday to Friday