Training Specialist

  • Overland Computer Services Co.
  • Culver City, CA, USA
  • Oct 03, 2021

Job Description

Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial, for-sale and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors. Job Summary We are looking for a Training Specialist who will work as an integral part of a collaborative team responsible for the assessment, design, development, implementation, and evaluation of GK’s corporate and property management training programs for our corporate office and apartment community employees throughout Northern and Southern California. You will be the primary administrator of the Learning Management System (LMS) including scheduling classes, maintaining training documentation, and generating reports. You will participate in performing training needs assessments, creating evaluative metrics, and delivering curriculum and learning materials for various training programs. We are looking for an enthusiastic, organized, and highly efficient individual with Property Management and/or training experience. Familiarity with Affordable housing is a plus. Join our team and help our talented employees be their best! Key Responsibilities Participate in the planning, curriculum development, implementation, and administration of training programs that support employee development and company growth. Manage the administrative functions within the Learning and Development Department including but not limited to scheduling classes, maintaining training documentation, handling attendance records, pulling reports, setting up systems and equipment, and coordinating enrollment etc. Build productive relationships with other departments & stakeholders to form a seamless integration of system delivery. Participate on project teams; create and manage the training timeline and deliverables. Stay abreast of industry emerging technologies and seek to continually enhance work methodologies and standards. Design, deliver, and manage organization-wide training communications. Coordinate organization-wide training needs assessment through surveys and interviews with employees to identify skills or knowledge gaps to be addressed through training. Partner with internal Subject Matter Experts (SMEs) to develop training content for both in person and eLearning training. Assist in the development of training materials including facilitator presentations, facilitator guides, participant workbooks, scenarios, scripts, Fast Fact sheets, communication plans, and web-based, multi-media presentation materials. Facilitate weekly New Hire Orientation assimilating new employees to the company and their positions. Work closely with recruitment and Information Technology teams to continuously improve the onboarding process. Participate in process-improvement initiatives to continually improve training program administration and delivery. Collaborate in the development, implementation, and monitoring of measurement tools and standards to evaluate the effectiveness of programs and the transfer of skills to the job. Participate in the testing, evaluation and measurement procedures for determining the effectiveness of training programs, providing recommendations for improvement. Monitor the effectiveness of training through the evaluation of training programs and materials. Make appropriate curriculum changes and provide recommendations to the Learning and Development manager. Point of contact/subject matter expert for all functions related to the company’s Learning Management System (LMS), including coordination of employee training plans. Maintain LMS records/data. This includes input, editing, error resolution, file transfer information, and all situations regarding the LMS. Keep training schedule and calendar up to date. Work with third party vendors related to software and technology platforms. Knowledge, Skills and Abilities Exceptional professional written and communication skills. Excellent customer service skills demonstrating an enthusiastic and positive attitude. Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting. Proficiency in project management skills to create project plans, track and monitor progress, meet production, delivery deadlines. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Knowledge and experience in apartment community operations sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems preferably in the Real page system. Knowledge of government subsidy programs, property management operations or residential real estate experience preferred. Intermediate level of proficiency with Microsoft Office Suite, Outlook, Word, PowerPoint, and Excel. Experience with RealPage, OpsBuyer (Spend Management) and OneSite Accounting applications is preferred. Minimum Qualifications Required Bachelor’s Degree in relevant field or four years of equivalent combination of training and education. 2+ years of Learning & Development experience in Property Management, or related field required. 2+ years of facilitation, training program facilitation and organizational design work preferred. 2+ years of Instructional Design and Program Development experience preferred. Goldrich Kest provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Goldrich Kest is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.