Director of Information Technology

  • Four Seasons
  • Miami, FL, USA
  • Feb 03, 2020

Job Description

The Four Seasons Hotel Miami is searching for a Director of Information Technology. The position will be responsible for; Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Support Area Director in Forecasting technology requirements and upgrades to existing technology to improve effectiveness of installed systems. Execute hotel and corporate systems strategies. Maintain harmonious and professional relationship with all departments and Home Office. Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Must have strong interpersonal skills and be able to relate to all levels of management. Must be able to assist hotel guests with technical requirements and issues. Actively participate in monthly Area Director of Hotel Technology Services conference calls and share ideas and best practices. Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred. Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Establish and maintain system security procedures consistent with control requirements and corporate policy. Maintain accurate records of system files; software and hardware issues and service requirements. Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application. Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable. Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Must be able to provide high levels of service and support to administrative users. Manage one or more subordinates in their day to day functions and career growth. Preferred Qualifications Five years of experience in hotel IT. Minimum two years of experience as Hotel Director of IT preferred Project Management and knowledge of hospitality applications such as PMS, HSIA, POS are assets. We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf