To perform routine tasks in support of the library. Duties may include: working at the circulation desk, performing shelving and weeding duties, assisting customers in finding library materials and online resources, assisting with program delivery and outreach, maintaining supplies, assisting with volunteer management, and providing service desk coverage in other departments.
Check borrowed materials in and out, collect fines and fees, issue library cards, empty book drop, determine the priority for shelving returned materials, answer phones and direct calls to appropriate resource, determine appropriate department or person for information referrals
Sort and shelve materials delivered from other branches; reserve items, locate materials on Holds List and route to appropriate location
Assess condition of materials to be sure they are able to be circulated and contain all elements; evaluate and withdraw materials as they age or need repair
Be familiar with early literacy and educational software
Evaluate customers' qualifications for membership
Determine customer information needs and reading interests
Update customer account information, train and assist customers with self-check and how to use library materials and services
Assist customers with technology resources, both on library computers and personal devices
Troubleshoot the PC reservation and printing process; determine the download process appropriate for individual devices.
Assist customers in locating and answer basic readers' advisory and research questions; be able to answer basic questions about email, internet searching, electronic resources and Office software
Be familiar with authors, genres and popular materials in order to make recommendations
Maintain collections of library materials; sort and shelve materials; weed dated or damaged materials
Assist with used and donated book sale items; search for missing items; determine the salability of used and donated materials
Through cross-training, serve as a backup in most areas of the library, e.g. guiding volunteers, processing periodicals, maintaining the materials database, assisting with program delivery and outreach
Experience: Library, retail, computer or customer service skills or equivalent combination of education and training
Education: High School Diploma or G.E.D.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Alpha-numeric sorting system, telephone etiquette, collection display
Skilled in: Customer Service, Technology adeptness with PC’s, laptops, tablets and mobile devices; Using and explaining e-mail, internet and database searches, Office products and library catalogue
Technical/Professional Knowledge and Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
Managing Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organization’s needs.