Service Writer

  • Creative Bus Sales, Inc.
  • Chino, CA, USA
  • Jun 18, 2020

Job Description

Since 1980, Creative Bus Sales has been the nation's largest bus dealership. We are proud to offer Commercial, School Bus, and RV products from multiple manufacturers. With locations throughout the United States, Creative Bus Sales is able to service customers across the Country. We are currently accepting resumes for a Service Writer at our Chino, CA location. This is a Full-Time position that requires a hardworking, dependable and reliable individual. Description : The Service Writer is responsible for documenting customer concerns about their vehicles. The position requires excellent customer service skills and knowledge of the automotive/bus industry. When a customer requests a repair, the service writer enters information into the computer software detailing the repairs that are needed, how much time should be allocated to make the repair and notifies the Service Department. This position is the first person the customer talks to in the service department so it is essential that a helpful and knowledgeable demeanor is demonstrated. Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders. This position works with supervision Duties: Checking condition of vehicle at arrival. Communicates with the driver/customer on service requirements of vehicle. Fills out the work list, repair order and all applicable factory warranty paperwork. Writes up retail work orders using Board of Consumer Affairs, ”Write It Right” guidelines. Keeps track of the status of vehicles Act as point of contact for all customers and sales personnel for issues related to your assigned department. Assist in communicating the status of the vehicle with the customer as assigned. Assist in communicating the cost associated with the repairs with the customer as assigned. Communicate timelines and service updates to customers and assist in maintaining an accurate service schedule. Communicate with service department management on status, quotes, and pricing. Assist in communicating with customers and CBS Sales to assure the vehicles are being completed by promise dates Maintain positive relationship with vendors, customers, and employees. Coordinate with sales, parts, and warranty departments as required. Communicate with accounting and shop management with respect to customer payment for services. Assist all assigned department service team members to assure all jobs are being complete Verify availability of parts Assist with filing warranty claims as needed Answers telephones. Keeps track of vehicles that are off property. Other duties as assigned. Position Requirements: High School Diploma or equivalent Two (2) years’ work experience specifically related to service writing. (Not hands-on automotive repair) Service Consultants must possess, and demonstrate good communications skills with both customer and internal relations in person, via telephone, and electronic communication Willingness and ability to work as a team player Strong verbal and written communication skills•General knowledge of office practices and procedures•Self-starter, highly motivated and exhibits great initiative Computer skills (Word, Excel) Good typing skills Physical Requirements: Work will be performed both in an office environment as well as an outside area•May be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of position Must have the ability to board vehicles, and inspect under vehicles if necessary. Must be able to lift, push and pull a minimum of 50 pounds Must have good manual dexterity