The Virtual CTO (vCTO) works with customers to align their business goals with IT, creating an IT roadmap through strategic planning and consulting. The vCTO collaborates with customer’s Executive Management Team and with all departments within Atlantic creating proactive solutions versus reactive selling establishing a true partnership between customers to drive standardization and efficiency.
The Virtual CTO will provide continuous customer education on emerging technologies and guidance on overall vision.
Utilize internal software platforms and resources to gather, analyze and produce actionable IT roadmaps and technology needs for clients with an emphasis on:
Providing tailored solutions within a standard product services set
Long term budgeting
Provide tactical guidance on compliance
Utilize Fact Finding data gathered by Sales Support Reps in conjunction with data from internal systems and customer feedback to produce proposals
Work with Engineering Staff to create Scopes of Work
Work with Project Management team to provide details to drive closed projects
Stays up to date with new technologies and industry standards to provide the most robust and efficient hardware/software platforms to customers
Work with vendors on the testing and viability of new products and services for business development opportunities
Develop an in-depth knowledge of internal systems and processes
Improve customer service, perception, and satisfaction
Ability to work in a team and communicate effectively
Work with end user compliance teams to effectively manage external auditing process
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses in ConnectWise as it occurs
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
vCTO’s to produce proposals for customers with associated Fact Finding data provided by sales
Switching reconfigurations (i.e. adding switch layers – core/access/SAN)
Firewall reconfigurations (i.e. brand adjustment SonicWall to Cisco)
Bachelor Degree and/or its equivalent required.
Minimum 3-5 years' related experience.
Experience in supporting network architectures, topologies and protocols; Cisco IOS, CatOS, EIGRP, OSPF, BGP.
Excellent written and verbal communication skills.
Demonstrated the ability to work in a fast-paced, deadline driven environment.
Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise.
Ability to work with changing priorities and with multiple projects.
Ability to be precise and attentive to detail is essential.
Ability to work with minimal supervision.
Must be willing to work flexible hours including nights and weekends.
5+ years' experience desired.
Cisco Certification Preferred.
Knowledge of SNMP, DNS/DHCP, UNIX, and Linux.
Knowledge and experience in Wireless hardware and software support.
Knowledge of SIP protocol and Unified Communications