GPO New Business Manager I - Avendra

  • Aramark
  • Rockville, MD, USA
  • Jun 18, 2020

Job Description

Overview Aramark (NYSE: ARMK) proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as aBest Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more atwww.aramark.com or connect with us on Facebook and Twitter. Description Position Summary. The GPO New Sales Manager (QSM) is the primary Avendra representative dedicated to managing the overall business needs of the customers in a key channel partnership with Qmerit. Responsible for increasing customer satisfaction and supplier usage, solving problems, and implementing new supplier offerings, the QSM will work with customers, suppliers, channel partner and internal department representatives at varying levels. The QSM will also perform analyses to create efficiencies and identify internal process improvement opportunities. Position Reports to:Director, Market Strategy Primary Responsibilities Focused support of a key channel partnership with Qmerit and the ability to manage a range of emerging inputs and funnel towards the desired outcome Be a key liaison with Qmerit team to support a wide range of initiatives (customer, supplier, technical) Help create and manage training sessions and materials with Qmerit to ensure proper understanding of Avendra value, features and benefits of supplier offerings, updates on new processes, etc. Work with Marketing team, Qmerit and others to help develop content for sales, training and customer communication materials (email blasts, one-pagers, videos, etc.) Build and maintain relationships with customers leveraging Qmerit/Avendra offering Understand customer contract terms and business objectives Help manage, and suggest ideas to evolve, various systems and processes to ensure accurate and expeditious account set-up and onboarding Develop structure to educate customers with varying needs, promote new suppliers, increase supplier usage, and increase spend Track customer activity, satisfaction and utilization of suppliers; identify and act on opportunities Design customer reporting Build and maintain supplier relationships Work with Strategic Sourcing to understand supplier contract terms and KPIs Define and measure key metrics to accelerate supplier account set-up Align with suppliers to resolve customer issues and find solutions Help design and develop ways to quantify savings/value (e.g. Market baskets, Optimization analyses, Supplier evaluations) Primary Competencies Planning and Organization Problem Solving & Analytical Skills Effective Written and Oral Communications Results Orientation Taking Initiative Relationship Building Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands.This is largely a sedentary role with some light lifting of files possibly needed. Qualifications Role Requirements Ability to establish and maintain strong working relationships via phone and email Excellent communication and presentation skills - comfort leading webinars and calls Strong sales and customer service skills Deep program knowledge to be credible with customers, suppliers and partners Ability to perform analysis and interpret results into actionable steps Proficiency with Microsoft Office applications (i.e., Word, Excel and PowerPoint) Advanced project management skills and experience Strong attention to detail and process orientation MRO knowledge preferred Overnight Travel Requirements. Minimal Years of Relevant Experience. 5-8 years of experience (Account Management/Customer Management/Sales or similar) with a background in MRO suppliers, contractors, commercial office or multi-family market segments preferred Education Requirements. BS/BA in relevant field or equivalent years' experience.