Lead Leasing Advisor - Minnetonka

  • Minnetonka, MN, USA
  • Jun 18, 2020

Job Description

Our Company Allegro is a respected leader in the senior living industry, actively engaged in ownership, operations, design, development and property management services for multiple luxury brands throughout the US, with corporate headquarters located in St. Louis, MO. Our Community We’ve thought of everything to make life at Avidor in Minnetonka exceptional. Embark on your next adventure. Do what you want to do. This vibrant 55+ community is designed for people who seek to enjoy an active and inspired life along with their friends. Relax, connect daily and enjoy the culture. Avidor offers an array of a la carte services and amenities for your choosing. Quality finishes and fixtures plus inspiring and thoughtful touches make your apartment a place you love to call home. The Lead Leasing Advisor is responsible for building and maintaining high occupancy levels at the Property. This position oversees the coordination, management and leadership of all sales and marketing activity of the Property. Areas of Responsibility Greet prospects, residents, vendors and visitors professionally and enthusiastically. Present the Property to prospects using relationship-based selling techniques. Properly account for hours worked by utilizing payroll software. Work scheduled hours, weekends and holidays so the Property has appropriate coverage. Complete various accounting, financial, administrative, and other reports as necessary. Coordinate and provide ongoing training to Property associates in sales, customer service and first impressions. Every associate must be sales and customer service oriented. Make personal visits to potential referral sources in the surrounding community and target market areas. Plan, host and attend scheduled marketing events. Responsible for taking inquiry calls and internet inquiries from families, prospects, and other referral sources. Utilize Company form and technique to facilitate appropriate discovery as a means to set appointments. Ensure that responses to inquiries are handled individually, timely and with personalized follow-up. Plan new resident events (i.e. new resident social, individual housewarming parties, meet and greet gathering). Set appointments with prospects and prior to day of appointment, confirm with follow-up call. Follow-up on missed appointments. Send a thank you or personal note to all prospects who visit the Property. Perform daily inspection of models and weekly inspection of market-ready apartments and follow-up with housekeeping and maintenance departments as appropriate. Document prospect and referral interactions in the company approved database. Maintain knowledge of local competition. Advise Community Director of major market changes to competitive set. Participate in the development, review and modification of marketing and media plans. Conduct credit screening, criminal background checks and prepare and assemble all documents necessary for reservations, move-ins, transfers, renewals, and move-outs according to Company policies and procedures. Prior to move-in, schedule appointment with future resident to sign all move-in documents and collect first month’s fee. Update apartment availability, hot prospect and wait list boards daily. Keep the Community Director and all departments informed of the move-in and move-out status of residents and all scheduled prospect visits. Recruit, manage, train, motivate, and evaluate Leasing associates according to Company policies and procedures. Utilize payroll software platform to schedule Leasing associates so that the Property has associates on duty six or seven days per week, based upon occupancy. This also includes scheduling for appropriate coverage during peak holiday timeframes. Oversee and monitor that the Leasing associates are properly accounting for hours worked. Review the time clock records with the Community Director on a timely basis. Submit new hire paperwork as required. Attend and participate in training to develop relevant Sales & Marketing knowledge and skills. Contribute articles and ideas for monthly resident newsletter. Must know and follow all guidelines in the Vehicles policy. Attend and participate in all meetings and training as directed by Company policy. Provide services and interactions throughout the Property which delight residents, prospects, and the greater community, with inspired experiences which result in referrals and high occupancy. Comply with all State/Federal/City/County requirements and regulations including but not limited to; Fair Housing, Americans with Disabilities Act. Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership and integrity, which include wearing proper attire and name tag when on duty. Report any and all deferred maintenance, vandalism or hazardous situations to the Community Director as discovered and take appropriate action as necessary. Maintain confidentiality of all pertinent resident, associate, Property or Company information deemed as such. Other duties as assigned. Qualifications Special Requirements/Certifications: Must be a minimum of 18 years of age. State specific guidelines may apply. Minimum of high school diploma or equivalent. Related four-year college degree or equivalent experience preferred. Minimum two (2) years’ experience in Sales, Geriatrics and/or other related background with a proven successful sales record. Must have all licenses and/or certifications as required by State and Local jurisdictions. Experience in relationship-based sales of services or intangibles is a plus. Must possess high-energy/enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal/public speaking skills Good working knowledge of Word, Excel, and experience working with a CRM is preferred. Must have a positive Criminal Background Screening. The Property is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy. Must have a means of transportation. Must possess a valid driver’s license for the vehicle being operated. Must have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually. Must be considered to be insurable by the Property’s automobile insurance carrier. Must not have the following: Driver’s license denied or revoked within the last three (3) years. Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support. (Must not have the following, continued) Any major DMV conviction in the last five (5) years. Major convictions include, but are not limited to: DUI, DWI, speeding in excess of 25 mph, reckless driving, careless driving, vehicular homicide, manslaughter, or any conviction punishable by incarceration. Two (2) or more at fault accidents within the last three (3) years. Three (3) or more moving violations within the last five (5) years. Must be able to pass a driving safety test while driving the Property vehicle. Must be at least twenty-one (21) years of age but not more than seventy (70) years of age. If over 70 years of age, the driver must provide documentation from their primary care physician that they can operate the assigned vehicle including Property vehicle and golf cart. This documentation must be renewed every year. EOE (Equal Opportunity Employer) and drug-free workplace.