Customer Service Representative

  • Brightway Insurance
  • Fort Lauderdale, FL, USA
  • Jun 18, 2020

Job Description

Named one of the Best Places to Work in Northeast Florida for the past two years, Brightway Insurance is a national property/casualty distribution company that sells through a network of franchises and independent agents throughout the U.S. The company is among the largest Personal Lines agencies in the country and has been recognized as a Franchise 500 company by Entrepreneur for seven years. Founded in 2008, Brightway has since grown to over 200 locations across 22 states serving customers in all 50 states, and we’ve been named one of the Fastest Growing Companies in Northeast Florida by the Jacksonville Business Journal for 11 consecutive years. At Home Office, our employees are focused on delivering holistic business support that empowers agents to sell more. Brightway employees enjoy: Competitive salary Paid time off Medical/Dental/Life/Disability Insurance Market-leading 401(k) with 4% match Tuition reimbursement regardless of course of study Comprehensive paid training Most importantly, they enjoy a family-based culture of inclusiveness where they can build positive, supportive relationships with co-workers, customers and agents. Learn more about open positions at Brightway and starting a career with the company at Brightway.com/careers. ABOUT THIS CAREER OPPORTUNITY: Insurance Customer Service Representative You’re not looking for a job. You’re looking for a career. You want to do meaningful work and learn. You want to contribute to a growing enterprise that knows—and acts like—people are its most important asset. You want to work for a company where everyone—from the owners to insurance professionals and everyone in between—lives the Core Values of Smart, Accountable and Trustworthy. You want to sleep at night knowing you work for a company that openly declares “we do it right or we make it right.” You want to experience the pride that comes with going above and beyond to help others. If this describes you, welcome home to Brightway Insurance. As a Customer Service Representative: You will participate in our comprehensive 9-week paid training program and enjoy ongoing coaching and development, ensuring your success in the role and a great start to your insurance career. Your focus will be on building rapport and positive relationships with existing customers, agents and our insurance company partners to understand and meet their needs and ensure a memorable and positive customer experience. Develop knowledge and skills of an Insurance Professional, including active listening and critical thinking skills to quickly analyze and clearly understand specific requests and customer needs, then leverage knowledge and resources to provide the appropriate solutions QUALIFICATIONS: Prior Insurance experience preferred but not required. Background in customer service, insurance, retail, sales or a related customer-facing field Excellent communication skills including the ability to understand complex information and relay it accurately, simply and confidently to customers Ability to thrive in a fast-paced environment, navigate multiple programs and effectively use online resources to successfully complete customers’ requests Passion for high achievement with the ability to self-manage and demonstrate personal accountability, as well as effective collaboration in a team environment Strong customer service skills with a focus on delivering high customer value Demonstrate strong personal ethics and teamwork Benefits: Competitive salary Medical, Dental, Life and Disability Insurance 401(k) plan, with market-leading 4% employer that vests immediately Up to 112 hours of paid time off in your first complete year, plus 7 paid holidays Employee Assistance Program to help you when you better manage your life including child/eldercare, financial and estate planning services, counseling services, etc. Wellness programs Career growth potential and much more! Our Culture As a Brightway team member you will come to know and enjoy the things that make us different than anywhere you have worked before. It starts on your first day when we’ll ask you to be our lunch guest and to share your background, interests and dreams with the Founders of the company and the Executive Team who are each personally invested in your long-term success. Your success is our success and we are committed to help you reach your personal potential at Brightway. If you’re like our more than 250 Home Office employees, you will also enjoy our family atmosphere, our frequent celebrations of success, and more! Start your insurance career with one of the fastest growing privately held companies in the country nine years running. A company that has been named the #1 Franchise to Buy by Forbes magazine. Start your career with Brightway today. You can apply by visiting our company website: https://www.brightway.com/careers Brightway is an Equal Opportunity Employer and a Drug-Free Workplace.