Everwise San Francisco, CA, USA
Apr 20, 2019
ROLE DESCRIPTIONThe Everwise Customer Success team helps customers successfully adopt and leverage Everwise products and services. Customer Success contributes significantly to the Everwise Sales performance objectives. Reporting to the VP of Customer Success, you will work closely with other Everwise teams, such as Sales, Operations, Marketing ; Product, to ensure customers are completely satisfied and that sales targets with existing customers are achieved.DUTIES AND RESPONSIBILITIES:- On-boarding customers and supporting their launch;- Ensuring customers achieve their adoption and success targets;- Creating and managing a custom success plan for each customer;- Conducting ongoing training sessions and periodic health checks;- Managing sales process and achieving sales targets with existing customers;- Supporting account executives to successfully win new customers;- Ensuring customers are renewing and expanding our relationship annually;- Communicating across Everwise teams, key customer feedback and data points;- Ensuring optimum account performance and smooth business processesSKILLS AND EXPERIENCE- Implementing new and improved business processes for managing and expanding customer accounts;- Managing relationships and networking across many different functions in a fast-moving business environment;- Developing and implementing an effective strategic account plan through collaboration with other team members;- Enterprise sales experience is an advantage, accomplishing sales targets is of key importance to the role;- Effective professional discipline, organization, management and communication;- Understanding the SaaS business model and have experience delivering SaaS solutions to enterprise customersThe customer success role offers very competitive base salary and bonus potential. We also offer a full benefit package including medical, dental, vision, 401K, paid time off (PTO), employee stock option plan, mentorship, and transit benefits.