BrandBacker

All software contains security flaws, and there are more bad guys attacking the companies that depend on this software than there are good guys defending them. According to PBS, upwards of 209,000 cybersecurity jobs in the U.S. are unfilled, and postings are up 74 percent over the past five years. This number will rise dramatically over the next 10 years as technology trends like public clouds, enterprise mobility and IoT make our businesses and lives more vulnerable to attackers. So who will meet these security demands? Bugcrowd is the premier marketplace for security testing on web, mobile, source code and client-side applications. Taking the leads of Facebook, Paypal and Google;s crowdsourced bug bounty programs, we;ve developed a platform and community that combines a proprietary vulnerability reporting platform with the largest crowd of security researchers on the planet. Our team consists of a oad range of musicians, hipsters, adventure sport junkies, nature lovers, Mums and Dads. We work hard but we play hard as well! Our customers come first as their experience drives us. For us this is both businesses and our crowd of hackers!We run an agile development environment where things change, we are good with that, you should be too. We work collaboratively and enjoy working as a team, so excellent communication skills, both written and verbal are needed.

BrandBacker San Francisco, CA, USA
Apr 03, 2020
Customer Success is absolutely vital to our long-term sustainability. We will not be successful unless our customers are receiving massive value from our service. As such, we are searching for a senior executive to drive success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).Responsibilities:;; Drive Customer Success Outcomes;- Increase renewal rates and reduce churn;- Expand our revenue in accounts through cross-sell and up-sell;- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores; Define and Optimize Customer Lifecycle;- Map customer journey;- Develop listening points in journey (e.g., usage, satisfaction, etc.);- Standardize interventions for each point in journey;- Define segmentation of customer base and varying strategies;- Identify opportunities for continuous improvement; Manage Customer Success Activities;- Onboarding;- Training;- Professional Services;- Customer Support;- Customer Success Management;- Renewals;- Cross-sell / Up-sell;- Advocacy; Measure Effectiveness of Customer Success;- Define operational metrics for team;- Establish system for tracking metrics;- Create cadence for review within team;- Expose subset of metrics to executive team, company and board; Lead World-class Customer Success Team;- Recruit experienced leaders for each functional role; Enhance Effectiveness and Efficiency Through Technology;- Support systems;- Customer marketing software;- Reference and advocacy solutions;- Customer Success Management platform