Boomtrain

Boomtrain is a personalized notification platform that leverages machine learning and predictive algorithms to drive increased clicks, engagement and revenue through customer communications. Our technology surfaces the content that;s most likely to engage any individual and delivers it via email, push notifications, or the web. All automated, all in real-time. We;re not on this earth to sling code line after line. We;re here to create value in people;s lives and it just so happens that we thrive at developing amazing platforms.You think about user experience and business challenges in one fell swoop because you;re an engineer and a designer. You;re an anthropologist and a behavioral psychologist. You;re driven to be a big part of something that;s growing and you;re determined to make it awesome at all costs. Autonomy is your rocket fuel.Plus, we;re inging together an amazing team of engineers, product heros and salesmarketing (growing every week). It takes a certain spark to be on this team - one that isn;t taught by a fancy school or a decade in a field. It;s the kind of gumption that only entrepreneurs and polymaths have.And wait, there;s more. We run hackathons every 3 months in a remote location so we can crush non-core code, eat semi-famous eakfasts (compliments of a founder) and stay up too late becoming friends.

Boomtrain San Francisco, CA, USA
Jul 25, 2019
We're looking for a fearless Technical Support person who wants to be the first in the group and build out all of the things we need to thrive as a wildly growing startup.This person needs to be comfortable to jump in and roll up their sleeves, supporting our customer base when using the Boomtrain platform. Our team will rely on you to lead the charge to fill and maintain our knowledge base, help our customers when using our platform, and work closely with engineering and customer success teams to ensure any technical issues that arise are annihilated in a timely manner.Responsibilities:;Help customers navigate any hiccups that occur during our integration process;Check on customer data to ensure it's valid and it's flowing into our systemHelp us nail down our Support process and ticketing system between Jira and Desk.com;Escalate bugs to our engineering team after exhausting your ideas and ensure to boomerang the solution back to the CS team and Customer;Build and maintain our knowledgebase so our team can spend less time manually replying to questions and support inquiries, and more time providing the right resources ahead of time;Work with your CS team and directly with customers to remove any barriers to successWe work in a stack that looks like this:;HTML/CSS;JavaScript (Node.js) and jQuery;Java;Postgres, SQL, MongoDB, PostFix, Cassandra, Redis;AWS;​Rest API;Jira;Salesforce;Desk.com;Intercom.ioTo be successful in this role, SQL and HTML/CSS/JS are absolute, but you should have an curiosity to learn and fix, which will help you learn the other things listed above.Requirements:;At least 3 years of experience in Technical Support;Fluent in SQL and data analysis;1+ year of HTML/CSS/JS;Huge Bonus;Experience with Email Service Providers (ESPs);SendGrid, WhatCounts, etc.;Experience supporting products with API;Experience with email marketing or personalization platforms
Boomtrain San Francisco, CA, USA
Jul 25, 2019
In this role you will develop your sales, marketing and business development skills with a fast-paced and dynamic team. You will identify and source new client opportunities within top content publisher and e-commerce companies. You will collaborate with the sales and marketing organizations to optimize outreach and increase revenue opportunity. We are a high-growth tech company, where you can see immediate results from your hard work and grow exponentially.Responsibilities:;-;Research accounts, identify key players, and build targeted outreach campaigns;;- Manage virtual assistants to aid with account sourcing;- Analyze data and optimize lead processes to fill the sales opportunity pipeline;- Manage and prioritize initial client outreach using Salesforce and Yesware;- Support Sales and Marketing teams with lead nurture and relationship development;- Achieve or exceed weekly and monthly goals for converting qualified leadsRequirements:;- Bachelor's degree minimum;- Exceptional written and verbal communication skills;- Self-starter with the ability to multi-task, prioritize, and manage time effectively;- Collaborates well in a team environment;- Positivity, problem-solver, hybrid people and data lover!;- 1-2 years experience in sales organization or technology startup environment a plus;- Salesforce, Microsoft Excel and Google Docs experience also a plus