BetterCloud

BetterCloud provides critical insights, automated management, and intelligent data security for cloud office platforms. By leveraging open APIs, BetterCloud securely connects with your data at its source, providing maximum control without requiring any cumbersome setup. Offering solutions for both Google Apps and Office 365, BetterCloud is trusted by IT teams in over 50,000 organizations worldwide. For more information, visit;a target=_blank href=http:www.bettercloud.comwww.bettercloud.coma.

BetterCloud New York, NY, USA
Oct 25, 2019
Full time
BetterCloud is looking for a Customer Advocate to build relationships with potential and existing customers of its new management and security product, BetterCloud for Office 365 (currently in beta).In this role, you will prospect new beta users, help onboard them onto the product, and work closely with them to get feedback and field feature requests to help shape overall product development. Your ultimate goal is to engage with users and serve as their internal advocate at BetterCloud, providing customers great service and valuable insights internally as we go to market.This role will be part of our Customer Success Team and will work closely with BetterCloud;s GM for Office 365.Key ResponsibilitiesEngage potential and existing customers to onboard them onto our products.;Building deep, lasting relationships with our customers and serve as their advocate internally.;Serve as the liaison between beta users and the BetterCloud team.;Work closely with our product team to define our development roadmap.;Get creative to engage, educate and empower customers using the BetterCloud product suite (and turn them into external advocates for BetterCloud in the Office 365 ecosystem).;Preferred Background2+years of experience in sales, account management, customer success or support (i.e., a customer facing role);Deeply committed to customer delight - satisfaction isn't good enough - and detail oriented.;Comfortable interacting with customers (in person, via the phone, etc) for a significant portion of your time.;Team-oriented but eager to act aggressively to get things done for customers;Passionate about building a great company and a great product;Experience in SaaS and/or in Office 365 IT Management a major plus
BetterCloud New York, NY, USA
Oct 25, 2019
BetterCloud is looking for a highly motivated Bilingual Sales Development Representative to join our rapidly growing team. We value hard work and attitude over experience, and are looking for an individual who wants to roll-up their sleeves and make an immediate impact on our organization.;Our Sales Development Representatives serve as the front-line in our customer engagements efforts, contacting IT professionals who have installed our product with the goal of generating qualified opportunities for our sales team. This role actually reports into our marketing team, which helps to streamline our marketing automation efforts and ensure that Sales Development Representatives are contacting the right people, at the right time, with the right message, ultimately giving our sales team more qualified opportunities to win business.Although this position reports into marketing, the Sales Development team feeds into our sales organization.ResponsibilitiesIdentify and generate leads for BetterCloud by cultivating our database of more than 50,000 leads.;Initial relationships with customers and represent BetterCloud professionally.;Engage with organizations of varying size and type.;Help to build our sales pipeline and architect our sales processes.;Qualifications | RequiredBilingual in Spanish and English is required;Familiarity with Google Apps;Highly motivated, professional and hard working;Comfortable on the phone and ready to talk to customers all day, every dayAttention to detail, highly organized, and efficient in managing multiple projects at once;Creative thinker; comfortable with ambiguity;Excellent communication skills;Bachelor;s degree;Qualifications | RecommendedFoundational knowledge of Google Enterprise and Cloud ; SaaS Applications is a plus;Some sales experience and familiarity with Salesforce;Strong analytical skills;Compensation/BenefitsCompetitive base salary;Full benefits package;Stock options;Career growth with an industry innovator