• Wallingford, CT 06492, USA
Verizon Wallingford, CT 06492, USA
Jul 02, 2021
What you’ll be doing... The Advanced Communication Customer Success Executive is responsible for driving enterprise and end user adoption through direct engagement with our main POCs and stakeholders within the enterprise customer base. In addition, the CSE will focus on customer success planning and execution, and the formalized motion of working with director level to C-level customers to capture and document their desired business outcomes associated with their investment in Verizon Advanced Communications platforms. Once established, the CSE will work with the customer over the lifecycle of the agreement to measure, remediate as needed, and validate success on a recurring basis, and ensure the customer is able to extract maximum value from their relationship with Verizon. The CSE will also establish monthly/quarterly executive insights around metrics and utilization that will contribute to the lead Verizon account team’s monthly and quarterly business review process. The...