Knowland
Arlington, VA, USA
Customer Success Manager
Our customers are the reason we exist! As a Customer Success Manager, you will work as a trusted partner to a portfolio of Enterprise customers, ensuring they derive maximum value from our products and services. You will set them up for success, guiding them through our setup and training process to drive adoption and usage throughout their lifecycle. You will provide a positive customer experience that results in strong retention, higher growth margins, and referrals.
As a candidate, you should be an excellent communicator who relishes delivering results and hitting timelines. You’re also customer-focused, organized, and driven by problem solving. Lastly, this role has project management needs; you’ll oversee several projects at one time, so having the ability to multitask and adapt accordingly is important. A solid understanding of the hospitality industry, including sales and catering, will assist you in your role as well.
Key Responsibilities:...