Freshworks

  • San Bruno, CA, USA
Freshworks San Bruno, CA, USA
Mar 27, 2021
About The Position As a Customer Onboarding Specialist you will be responsible for onboarding and supporting new customers and prospects. The primary objective of this role is to work closely with Engagement Managers and configure the Freshworks suite of products based on the customers requirements while also training them on the product. You will also work closely with our Sales and Pre Sales teams, where you will use your product expertise and strong communication skills to wow mid market and enterprise customers. Position Deliverables Customer centric orientation with strong communication skills Ability to translate business requirements into product use cases or technical requirements Configure Freshworks suite of products based on customer requirements Ability to learn and adapt quickly to new products or updates to existing products Delight customers using critical thinking and complex problem solving skills Train customers and their teams on the day to day use and...