Canon Solutions America, Inc.

  • Burlington, NJ 08016, USA
Canon Solutions America, Inc. Burlington, NJ 08016, USA
Sep 02, 2021
Overview Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed. Responsibilities Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or Email as needed. Provides follow through on any special customer needs in a timely manner. Responsible for handling escalated situations. Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable. Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed. Coaches peers to improve response times and deliver exceptional customer experience. Provides optimization feedback (systems, process) to leadership as needed. Performs stress testing and user acceptance testings as needed...
Canon Solutions America, Inc. Burlington, NJ 08016, USA
Sep 02, 2021
Overview Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back-up inbound call taker as needed. Responsibilities Provides outstanding service to customers calling the dispatch team for service. Responds to routine customer inquiries via live call or Email as needed. Provides follow through on any special customer needs in a timely manner. Responsible for handling escalated situations. Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable. Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed. Coaches peers to improve response times and deliver exceptional customer experience. Provides optimization feedback (systems, process) to leadership as needed. Performs stress testing and user acceptance testings as needed...