Ceva Logistics

  • Dallas, TX, USA
Ceva Logistics Dallas, TX, USA
Sep 02, 2021
Job Summary: CEVA Logistics is currently hiring a Sr. Customer Service Manager located in Dallas, TX. The Sr. Manager will be accountable for managing the Centralized Customer Service Center. In this highly-visible role, The Sr. Customer Service Manager will: Provide service across all product lines Address the organization's customer service performance Implement programs for improvement Key Accountabilities: Drive the customer experience for all product lines. Manage on-time performance for all product lines for station. Produce service reports for customer requests. Produce milestone updates to assure customer facing tools (advisor, etc.) are correct. Compile research data to develop training modules and tools. Develop and distribute customer and sales communication materials; plan and monitor implementation and results. Receive, respond and analyze customer inquiries and complaints. Process all failures to customer resolution. Ensure compliance with all related CEVA...
Ceva Logistics Dallas, TX, USA
Sep 02, 2021
Job Summary: CEVA Logistics is currently hiring a Sr. Customer Service Manager located in Dallas, TX. The Sr. Manager will be accountable for managing the Centralized Customer Service Center. In this highly-visible role, The Sr. Customer Service Manager will: Provide service across all product lines Address the organization's customer service performance Implement programs for improvement Key Accountabilities: Drive the customer experience for all product lines. Manage on-time performance for all product lines for station. Produce service reports for customer requests. Produce milestone updates to assure customer facing tools (advisor, etc.) are correct. Compile research data to develop training modules and tools. Develop and distribute customer and sales communication materials; plan and monitor implementation and results. Receive, respond and analyze customer inquiries and complaints. Process all failures to customer resolution. Ensure compliance with all related CEVA...