Asurion

  • Smyrna, TN, USA
Asurion Smyrna, TN, USA
Sep 02, 2021
Manager, Business Process Owner (Returns)-SUP06738 Description The Returns Process Manager will be accountable for the optimization of supply chain returns management (RMA) programs. It will be necessary to understand the business and supply chain goals and work closely with cross-functional areas to ensure the successful management of all RMA programs. Responsibilities include monitoring and reporting on RMA performance. Additionally, requirements include the translation of business vision and scope into implementation plans and development of detailed project strategies which will encompass: understanding project scope, desired customer experience, change control, budget management, risk mitigation plans, contingency plans, deliverables/action item management, user acceptance and end-to-end client testing and training needs, as necessary for the ongoing success of Asurion Returns Management programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee all aspects of...
Asurion Smyrna, TN, USA
Sep 02, 2021
Manager, Business Process Owner (Returns)-SUP06738 Description The Returns Process Manager will be accountable for the optimization of supply chain returns management (RMA) programs. It will be necessary to understand the business and supply chain goals and work closely with cross-functional areas to ensure the successful management of all RMA programs. Responsibilities include monitoring and reporting on RMA performance. Additionally, requirements include the translation of business vision and scope into implementation plans and development of detailed project strategies which will encompass: understanding project scope, desired customer experience, change control, budget management, risk mitigation plans, contingency plans, deliverables/action item management, user acceptance and end-to-end client testing and training needs, as necessary for the ongoing success of Asurion Returns Management programs. ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee all aspects of...