Bank of America

  • Brea, CA, USA
Bank of America Brea, CA, USA
Sep 02, 2021
Job Description: Position located on-site in Brea, CA Line of Business Description: This position is a leadership role that supports Global Commercial Card clients via phone channel. Duties include, but are not limited to: Leads a team of 12-15 associates responsible for delivering a world class cardholder experience. Participates in the resolution of card issues for Large Corporate/Commercial clients. Participates in the development of improvement/call reduction strategies that drive client delight, efficiency and associate satisfaction. Enterprise Description / Role Overview: Manages a small to medium sized unit/segment of service and/or implementation processes and activities. Has solid knowledge of the end-to-end sales, service and fulfillment process. Responsible for building and managing client and business partner relationships while improving overall client delight. Ensures adequate staffing levels and service level agreements are met in a timely manner to drive...
Bank of America Brea, CA, USA
Sep 02, 2021
Job Description: Position located on-site in Brea, CA Line of Business Description: This position is a leadership role that supports Global Commercial Card clients via phone channel. Duties include, but are not limited to: Leads a team of 12-15 associates responsible for delivering a world class cardholder experience. Participates in the resolution of card issues for Large Corporate/Commercial clients. Participates in the development of improvement/call reduction strategies that drive client delight, efficiency and associate satisfaction. Enterprise Description / Role Overview: Manages a small to medium sized unit/segment of service and/or implementation processes and activities. Has solid knowledge of the end-to-end sales, service and fulfillment process. Responsible for building and managing client and business partner relationships while improving overall client delight. Ensures adequate staffing levels and service level agreements are met in a timely manner to drive...