FTD Companies, Inc

  • Downers Grove, IL, USA
FTD Companies, Inc Downers Grove, IL, USA
Sep 02, 2021
Job Description Manager, Customer Service As a Manager, you'll develop a team of 5-100 employees to meet specific individual, team and company goals. Executes management and supervisory responsibilities in accordance with the Company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. You Will Contribute by creating, partnering with peers, Workforce, Call Center Director, Assistant Director, HR and Training to ensure team success. Possesses knowledge on all company products, policies, procedures, and systems. Monitors customer calls by listening in on call and using the monitor form to record call data. Monitoring may also include use of the side-by-side method. Provides consistent positive constructive feedback through effective coaching and training. Records attendance for...
FTD Companies, Inc Downers Grove, IL, USA
Sep 02, 2021
Job Description Manager, Customer Service As a Manager, you'll develop a team of 5-100 employees to meet specific individual, team and company goals. Executes management and supervisory responsibilities in accordance with the Company's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. You Will Contribute by creating, partnering with peers, Workforce, Call Center Director, Assistant Director, HR and Training to ensure team success. Possesses knowledge on all company products, policies, procedures, and systems. Monitors customer calls by listening in on call and using the monitor form to record call data. Monitoring may also include use of the side-by-side method. Provides consistent positive constructive feedback through effective coaching and training. Records attendance for...