1-800 ACCOUNTANT

  • New York, NY, USA
1-800Accountant is a nationwide virtual accounting firm that combines the convenience of technology with proactive, year-round support fr...
1-800 ACCOUNTANT New York, NY, USA
Jun 18, 2020
Position: The role of the Application Support Specialist is to communicate and advise internal users and external customers with regards to 1-800Accountant proprietary software (mobile and web). You must have an understanding of business processes around SaaS products and have an affinity for our tax and accounting subject matter. The role will be collaborating with the Product, Sales, Billing, and Fulfillment teams. The role requires a professional, friendly and effective manner at all times. Application Support resolves any technical or data issues in the software application, communicates with other teams and customers to provide appropriate information and implement identified solutions. Responsibilities: Consult top-tier financial institutions with technical guidance on various banking systems to better understand daily functionality and performance Perform troubleshooting on various technical and software issues to ensure clients are receiving conventional support in...