Kalahari Resorts Wisconsin Dells, WI, USA
Sep 12, 2019
JOB SUMMARY As a Host or Hostess; prompt recognition and providing a warm and friendly greeting with a smile and responsive service is essential to create a beyond expectation dining experience for all guests. Manage the efficiency and timeliness of seating guests to their tables with their wishes in mind. To actively participate as a team and use core values and service expectations listed in the Kalahari Promise daily. Restaurant and/or hotel and resort experience is helpful. REQUIRED SKILLS: Must be able to read and comprehend simple instructions, short correspondence, and memos. Ability to write short correspondence. Bi-lingual skills are preferred but not required. Must have a good understanding of basic math skills: add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Good verbal communication and interpersonal skills are a must while maintaining a clear and upbeat voice. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the Resort. KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Ability to operate a cash register, Micros terminal, Phone system, POS system, beverage dispenser, and vacuum. PREVIOUS EXPERIENCE REQUIRED: General food and beverage knowledge involving at least 1 year of front-of-the-house operations is preferred. Prior restaurant experience in a full-service restaurant is preferred but not required and/or background in the service industry is a plus. Ability to handle money and operate a point-of-sale system. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. Accommodate special seating requests for guests whenever possible and be aware of seat needs for physically-challenged guests and young children. Seat guests based on guest preferences and balancing customer flow in service stations. Upon seating, present menus; announce server's name. Inspect table for proper presentation and completeness. Answer questions about food, beverage, restaurant functions, services, and resort services and activities. Monitor and observe guests dining experience. Ensure guests are satisfied with the food, beverage, and service. Respond promptly and courteously to their needs and requests. If asked, prepare final bill, present check to guest, accept payment, process credit card charges, or make change if applicable. Be ready and willing to assist fellow associates (servers, bussers, co-host/hostess, and management) as situations rise. Be ready and willing to assist bussers with clearing and resetting tables. Thank guests for their visit and invite them to return. Answer telephone with the proper Kalahari Resort verbiage. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Be able to understand the basic knowledge of dining room and service procedures and functions.