2 jobs found in Union

Primary Duties: On-site fiber installation and troubleshooting for business and residential customers. Perform or assist with network cable pulls, including CAT6 and Fiber. Identify, troubleshoot, and resolve hardware, software and network related problems encountered by clients using their internal/external networks, servers, PCs and Macs, various operating systems, etc. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Customer sales, service, and education Research, test, and implement possible solutions. Deliver customer support both in-person, over the phone, and in writing, in a professional manner. Use established tracking system to log requests, monitor progress, track problem resolution, and identify patterns. Documentation of proper procedures and fixes. Other duties as assigned. Other Qualifications: Must be able and willing to run cable through attics and crawl spaces. Basic understanding of PC Operating Systems. Basic understanding of Server Operating Systems. Basic understanding of networking, including business and home network infrastructure. Quality verbal communication (small and large group settings) and written communication (web, email, letters) Ability to work individually and self-driven Learn and apply new technical knowledge quickly Highly self-motivated individual Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions Well-built skills in organization, prioritization and time management Casual professional attitude Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must also be able to tolerate confined spaces, including but not limited to, crawl spaces and attics. Clean driving record and valid driver’s license. Must be willing and able to work after normal business hours with on call duties. Working in a safe and effective manner, keeping work area clean, at all times. Twin Oaks is a drug free workplace, all employees are required to successfully complete a preemployment drug screening. Job Type: Full-time Experience: Relevant: 1 year (Preferred) Benefits offered: Paid time off Health insurance Dental insurance Retirement benefits or accounts Other types of insurance Workplace perks such as food/coffee and flexible work schedules

Primary Duties: On-site fiber installation and troubleshooting for business and residential customers. Perform or assist with network cable pulls, including CAT6 and Fiber. Identify, troubleshoot, and resolve hardware, software and network related problems encountered by clients using their internal/external networks, servers, PCs and Macs, various operating systems, etc. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Customer sales, service, and education Research, test, and implement possible solutions. Deliver customer support both in-person, over the phone, and in writing, in a professional manner. Use established tracking system to log requests, monitor progress, track problem resolution, and identify patterns. Documentation of proper procedures and fixes. Other duties as assigned. Other Qualifications: Must be able and willing to run cable through attics and crawl spaces. Basic understanding of PC Operating Systems. Basic understanding of Server Operating Systems. Basic understanding of networking, including business and home network infrastructure. Quality verbal communication (small and large group settings) and written communication (web, email, letters) Ability to work individually and self-driven Learn and apply new technical knowledge quickly Highly self-motivated individual Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions Well-built skills in organization, prioritization and time management Casual professional attitude Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must also be able to tolerate confined spaces, including but not limited to, crawl spaces and attics. Clean driving record and valid driver’s license. Must be willing and able to work after normal business hours with on call duties. Working in a safe and effective manner, keeping work area clean, at all times. Twin Oaks is a drug free workplace, all employees are required to successfully complete a preemployment drug screening. Job Type: Full-time Experience: Relevant: 1 year (Preferred) Benefits offered: Paid time off Health insurance Dental insurance Retirement benefits or accounts Other types of insurance Workplace perks such as food/coffee and flexible work schedules