Zones Tampa, FL, USA
Sep 12, 2019
As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification. Position Overview The Security Solution Architect works closely with the Zones sales teams to help grow the profitable sales of infrastructure solutions within a region and/or market. The goal is to help manage the above market growth rate of revenue and gross margins for hardware, software, and services for enterprise product defined as primarily servers, storage, networking, and other advanced technologies. The Solution Architect’s role is one of a pre-sales resources to utilize their technology background to lead the consultative discovery of the client/prospect’s business goals, objectives, and challenges and to translate them into effective infrastructure solutions. Your ability to achieve sales and profit goals will transpire through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. The SA plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. This is a remote position - we prefer this person to be based in Dallas or surrounding area. The capability to occasionally meet or work onsite may be requested. Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Solution Architect I is primarily responsible for: Own the technical relationship with assigned major Enterprise accounts Equip and train the Enterprise sales organization on technology solutions and how to hunt for opportunities Demonstrate strong business acumen and deep understanding of client’s IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solutions opportunities Build value-added relationships within the domain of the account to become the trusted advisor Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems Prepare statements of work (SOW’s) and advanced technology service estimates Ensure effective coordination and support between account teams and supporting technical resources Ensure that proposed solutions (when implemented) and meet the needs and functional requirements of the customer Responsible for delivering both core implementation solutions (Build) as well as incremental consulting solutions (Plan & Manage) Will utilize the following tools/technologies: Voice and Unified Communications (Cisco Unified Communications Manager, Cisco Unity, Polycom, Asterisk), Videoconferencing and Telepresence (Cisco Telepresence, Polycom Videoconferencing), Contact Center Technologies (Cisco Contact Center Express and other contact center platforms), Enterprise Networking, and Project Management We are seeking candidates with the following experience and skills BA/BS degree in Electrical Telecommunication Engineering/Eng/Related required 2+ years in a pre-sales technical role 2+ years of progressive, post baccalaureate work experience Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business Ability to communicate effectively with clients, colleagues and management Professional, business-focused attitude and courteous manner towards clients, partners, and peers Consultative problem solver ''Actively listens'' Understands the needs and business problems in order to uncover potential value points of offering Can multi-task, prioritize, and juggle to serve multiple clients during same time frame Demonstrates a high level of responsiveness to the customer to enlist trust and build credibility Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required Ability to travel an average of 25% of the time Technology Focus & Requirements 2+ years of hands on experience in IT with emphasis in Network Security Must be fully knowledgeable and able to design, plan, and support deployment efforts around IT security solutions using one or more of the following technologies: Network Security End Point & Mobile Security Virtualization Security Identity & Access management Security Management and Operations Encryption & VPN Application Security (including web/cloud and database) Anti-Malware Solutions Web & Email Gateways Certifications Multiple Industry recognized Certifications i.e.: CCIE, GCIH, CISSP CompTIA Security Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!