91 jobs found in Richmond

Overview AvePoint's finance department is seeking a full time Revenue Accountant in our Richmond, Virginia office. This is an excellent opportunity to join a highly productive team and offers the opportunity to support the business. The Revenue Accountant will have broad responsibilities across all functions, including exposure to accounting, reporting and analysis. This highly visible role will work closely with managements and seniors in the Finance team as well as cross-functional leaders throughout the company. Opportunity As the Revenue Accountant on the finance team, you'll be challenged to grow professionally and personally through assignments entrusted to you. Your responsibilities will include, but are not limited to: Assist with new US GAAP adoption projects, including but not limited to ASC 606 revenue recognition and ASC 340 deferred costs; Review transaction data, analyze, allocate and calculate revenue for multi-element sales contracts for accurate and timely revenue recognition; Assist with service projects standalone selling price revenue recognition, service tracking and service projects profit/loss analysis for North America Territory; Assist with revenue and AR reporting analysis; Review urgent CRM opportunities, process urgent sales orders, and issue invoices through various channels; Issue customer account statements, as needed; Prepare vendor forms in North America Territory; Other ad hoc revenue related tasks; Assist with customer checks deposit and vendor checks printing. OK, I'm interested… is this the job for me? We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best at for our customers, partners, team, and you. Other qualities you'll need to be a fit for this role include: Bachelor's degree in Accounting or a commensurate level of relevant accounting experience. Minimum of 2 years work experience in managing revenue recognition and/or service project accounting; A high level of integrity, accuracy, dependability, enthusiasm, and confidentiality; Excellent interpersonal skills, able to frequently adjust priorities and help the team out wherever needed; Excellent written and verbal communication skills; High attention to details; Strong Microsoft Office skills with emphasis on Excel; NetSuite/ERP experience is a plus; Experience with software industry is a plus; S. CPA/ACCA is a plus. About AvePoint ( https://www.avepoint.com/about/ ) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Primary Responsibilities Provide GAS2 selling experience for DIY customer visits and phone calls Achieve personal / store sales goals and service objectives Manage DIY services including battery installation, testing, wiper installs, etc. Ensure high standards of customer service and store appearance standards Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc. Store Cleanliness including floors, bathrooms, facing, dusting, parking lot Provide DIY services including battery installation, testing, wiper installs, etc. Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Operating inventory systems and store equipment Parts and automotive system knowledge skills Operating POS and Parts lookup systems Expert at testing and diagnostic equipment for DIY services ASE P2 certified or ASE ready equivalent Advanced solution, project and product quality recommendation ability Advanced parts lookup and sourcing Advanced selling skills for DIY Essential Job Skills Necessary for Success as a Retail Parts Pro Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence Understand and execute instructions furnished in written, oral, or diagram form Successfully complete the Parts Knowledge Assessment Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Use Microsoft software effectively (Word, Excel required) Strong organizational skills Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Retail Parts Pro up for Success 3-5 years of prior automotive parts experience Proven sales ability with past experience in fulfillment of customer transactions Education Certificates, Licenses, Registrations Must have a valid driver's license ASE certification preferred, but not required Physical Demands We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. AAPRTL

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. Production Manager - Richmond, VA 5710 S Laburnum Ave Richmond, Virginia, 23231 United States The Opportunity: The Plant Manager is responsible for the day–to-day activities of maintaining the plant facility operations including safety policies, personnel, housekeeping, maintenance, production activities, customer requirements, planning and scheduling. This role will serve as a member of the management leadership team and must contribute to achieving sales objectives. The Plant Manager will serve as a coach to team members and assist in the development and evaluation of direct reports. How you will impact Westrock Business Excellence Provide leadership and guidance on the coordination of plant activities through planning with Superintendents to ensure the manufacturing objectives are accomplished in a timely and cost-effective manner Formulate solutions to minimize lead times, as well as maximize product quality, production employee job satisfaction, and profit margin Control updates and distribute new and revised safety and quality standards to direct reports Evaluate machinery or tools needing maintenance to communicate maintenance work orders Develop a working relationship with internal WestRock departments to deliver the most efficient customer care and service Manage P&L to control manufacturing and conversion cost within budgetary limits to ensure profitable long-term growth Develop and monitor operational forecasts and budgets to improve plant profitability Monitor and control waste management to manage production costs and reduce environmental impacts Coordinate and maintain an ongoing, effective safety plan to ensure program implementation People and Culture Champion a culture of continuous improvement by staying abreast of best practices and application to WestRock, while staying consistent with company culture Facilitate the coordination of relationships with plant level support functions including finance, engineering, materials, quality assurance, and human resources, to ensure alignment with overall plant operations Review customer requirements and specifications to identify improvement opportunities and implement solutions to increase customer satisfaction Build effective partnership with union and union stewards (as applicable) to improve overall plant production Establish all shift production schedules to control and monitor labor staffing needs Job Description 2 Develop and coach employees to their full potential by providing challenging opportunities that enhance employee career growth Coach and counsel team members to perform in accordance with WestRock culture, values, and standards Communicate new ideas to support fulfillment of department goals and procedures for continuous improvement, retention of customer base, company profitability, and employee job satisfaction Develop and manage defined communication channels across various stakeholder groups to build effective relationships and produce superior products What you need to succeed: Adaptability: Demonstrates agility, flexibility, and a willingness to modify one’s approach to achieve desired results; responds quickly to changing demands, processes, and updated information Accountability: Holds self and others responsible for actions and results Growth and Results Oriented: Delivers personal and/or organizational results by successfully influencing others (i.e. co-workers, other teams, external partners, etc.) within a matrixed organization; delivers high quality work within the stipulated time period to achieve maximum results Leadership: Leads and motivates a team of people to achieve performance excellence; ability to read people and situations and adjust approach accordingly; proactively leads and enforces initiatives that drive organizational effectiveness; teaches others how to build trust-based relationships Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively Technical Skills: Microsoft Office - Excel, Outlook, PowerPoint KIWI scheduling software Strong computer skills Work Environment: Fast paced, JIT (just-in-time) environment Frequent standing and walking in a hot, humid, cold and noisy industrial work environment; non-climate-controlled environment; exposure to extreme hot or cold temperatures; exposure to machinery conditions of over 100?F; ability to operate or learn to operate heavy equipment; maintain strict adherence to safety rules and regulations Experience: Required: 7 to 10 years of experience in manufacturing industry; 7+ years of related leadership experience in a production facility Job Description 3 Preferred: Mechanical background, corrugated industry experience, continuous improvement background / Six Sigma certification Education: Required: High School diploma or G.E.D. Preferred: Bachelor’s degree #VA #CB

NACA IN-HOUSE REAL ESTATE AGENT Compensation Range: $60,000 to $100,000+ (100% Commission with ability to exceed $100,000) FLSA: Independent Contractor Location: Offices Nationwide Contact: jobs@naca.com or 617-250-6222 ext.1442 Website: www.naca.com NACA NACA is the country’s preeminent non-profit homeownership and advocacy organization with over two million Members through over forty-five offices nationwide. Over the past thirty years NACA has established a track record that has earned both the respect and fear from others in the lending industry. NACA stands out in the following areas: 1) It is the most effective organization in the country in providing affordable homeownership; 2) It is the place to work to fight for economic justice for those dedicated and willing to work hard; and 3) It provides unprecedented opportunities for staff to do well financially by doing good. Started in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals that engaged in predatory and discriminatory lending. NACA’s success is a result of its aggressive, confrontational advocacy and state-of-the-art systems and operations. The purchase program provides comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage: no down payment, no closing costs, no requirement for perfect credit and always at a below-market, fixed interest rate. NACA has over $15 billion in mortgage commitments from the country’s largest lenders to support this program. Through its HomeSave program for homeowners with an unaffordable mortgage, NACA is also the most effective in providing affordable solutions and has done so for over 250,000 at-risk homeowners nationwide. Built on this track record of success, NACA is undertaking rapid expansion across the country with the hiring of many additional staff nationwide. NACA continues its aggressive advocacy in fighting for economic justice for low-to-moderate income people and communities. In addition to affordable homeownership, NACA takes on economic justice issues such as student debt, tax equity, income inequality, environmental and other issues. Employees at NACA have a tremendous impact on the communities and the Members they serve. For more information about NACA, its history and programs, visit www.naca.com. NACA IN-HOUSE REAL ESTATE AGENT The NACA Real Estate Agent (“NACA Agent”) is an independent contractor to provide residential real estate broker agent services as an exclusive buyer’s agent to NACA Members. The NACA Agent is an in-house agent who works solely with NACA Members who receive NACA’s comprehensive counseling and access to NACA’s Best in America Mortgage. The NACA Agent has a thorough understanding of the NACA program and can facilitate NACA Members (“Members”) through the home buying process. There are many Members who need an agent who they can trust. The NACA Agent has access to Members at the initial Homebuyer’s Workshop, during counseling to become NACA Qualified (i.e. pre-approved), and those who are NACA Qualified. The NACA Agent provides comprehensive real estate services to Members. These include identifying, contracting for, and purchasing a home that satisfies the criteria of the NACA Program. The Member must feel comfortable working with the NACA Agent and rely on the agent’s comprehensive understanding of the NACA Mortgage process, real estate experience, knowledge of the local market, and negotiation skills. The Member is not pressured in any way to work with the NACA Agent and can change at any time. JOB RESPONSIBILITIES Help the Member devise a housing search plan based on the Member’s needs, how much they want to spend and current market conditions. Sets proper expectations by explaining the NACA process and sequence of events, from contracts, to inspections, lender conditions, and closing. Guide and assist the Member through the home-buying experience, helping them to avoid potential pitfalls, and ultimately hand them the keys to their new dream home. Property Showings - It is crucial that the Member is shown as many properties as needed until they find a home that meets their desired expectations and is within their maximum qualified mortgage payment and price range. The NACA Agent needs to show at a significant number of homes (usually ten homes or more) with him/her attending the showings to support the Member. The Member is not to be pressured and afforded as much time as they need, even postponing the housing search for weeks or months as it is sometimes not the right time to purchase due to the Member’s personal circumstances or market availability. Educates the Member on the market and their options. Pursues and protects the interests of the NACA Member. Remains knowledgeable about real estate markets and best practices. Takes responsibility for any escrow payment that is made by a Member and explains the default situations which could result in possible forfeiture of Member’s earnest money. Agent is required to maintain full and accurate records. All escrow amounts are to be deposited, held and disbursed in compliance with all applicable laws. Educates Members about NACA’s renovation program (i.e. HAND) and property condition requirements and provides up to date lists of inspectors and contractors. The NACA Agent CANNOT refer Members to specific vendors. Develops networks and maintains a list of contractors and inspectors to assist Members and ensure an active list of vendors is available. Generates comparable market analysis to understand current house prices and options. Assists Members in the preparation of purchase offers, purchase contract, related addenda, amendments, and other documents. Provide access to property for agents, buyers, appraisers and various vendors as required to complete purchase and sale process through settlement in accordance with NACA policies and requirements. NACA Agent must ensure purchase offers include the following NACA required verbiage: Buyer closing in NACA office with NACA approved Settlement Agent. Submits executed P&S contract to the NACA Mortgage Consultant within 24 hours of execution via NACA website, fax or email. Coordinates property inspection, wood destroying organism inspection and other inspections that may be specific to the region. Attends the inspection(s) with the Member. Communicates with Mortgage Consultant to ensure loan is in process, confirms that timelines are met for appraisal, title commitment and survey, and assists Member to provide any missing information. Ensure completion of appraisals and if not met value helps Member re-negotiate the price. Helps resolve buyer or seller issues that may delay closing or void the contract. Assists Member to schedule contractors to evaluate, provide estimates or bids for any repair issues from inspections (if applicable). Reminds and assists Member, if requested, in obtaining home owner’s insurance and confirms Home Owner’s Insurance Policy is in place and dated same month as closing appointment. Cooperates with listing agents, buyers, appraisers and various vendors as required to complete purchase and sale process and settlement of sale. Coordinates closing with Settlement Agent, Buyer and Seller/Listing Agent and walk-through inspections. Ensures buyer has certified funds for amount due at closing. Provides buyer with accurate contacts for utility transfers. Attends closing and provides assistance if needed. Participates in and assists with NACA sponsored home buyer training and education workshops. This provides visibility and an opportunity to interact with Members who may want to utilize a NACA Agent. Home Buyer Workshop (two Saturdays a month) – Presentation to the many homebuyers taking the first step in the NACA program. Purchase Workshop (every Thursday evening) – Members who are NACA Qualified beginning the housing search. Preparation for NACA Qualification Seminar (non-qualified buyers). Works with Members going through counseling to become NACA Qualified. Complete house visits for NACA Homeowners who are delinquent in their mortgage payments. Lists properties for NACA Homeowners who have requested assistance selling their properties. If Short Sale, be knowledgeable in short sale process, specific lender requirements, submitting offers, obtaining relocation funds, and required documents. Maintains full, accurate and complete files for listings and purchase transactions in compliance with NACA’s policies and all applicable laws. Participates in other activities and campaigns as determined by NACA. TIME DEMANDS: The NACA Agent position is a full-time job working approximately 50 hours a week and as necessary to meet the demands of the job. He/she is responsible for setting the hours to meet the needs of the Members he/she is working with which requires evenings and weekends. The NACA Agent also participates in NACA workshops, outreach and other NACA activities. COMPENSATION: The NACA Agent is paid bi-weekly a fixed amount per closed loan where he/she is the designated real estate agent. This fixed payment is the same for all Members and is not based on the house price or the amount received by NACA. It therefore, incentivizes the NACA Agent to work equally hard for all Members regardless of their income or desired house price in obtaining affordable homeownership. The fixed payment amount is based on house prices in the area. Since the NACA Agent has access to many NACA Members without the need to find clients, s/he can focus on the Member’s transactions earning compensation between $60,000 - $80,000 with the opportunity to make over $100,000. JOB QUALIFICATIONS NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The Core Competencies & Skills are described in detail at www.naca.com. EDUCATION: High School graduate or equivalency – Required Bachelor's degree – Preferred Real estate courses – Highly Preferred Real estate designations, professional Certifications and specialized knowledge - Preferred EXPERIENCE & SKILLS: The NACA Agent must be an experienced licensed real estate broker or agent in each jurisdiction in which he or she may provide real estate services. He/she must have a vast working knowledge of the real estate market, including grant and non-profit buyer assistance programs, price trends, neighborhood conditions and amenities. Candidates for the NACA Agent position need to exhibit the following: Minimum two (2) years as Buyer’s Agent Representative. Experience with various property and transaction types with related contracts. Understanding and explaining appraisals to clients. Have closed a minimum of ten residential sales transactions within previous twelve months. Closed NACA Transactions - preferred Proven ability to manage a large volume of clients in various stages from prequalified to closing. Experience with MLS, real estate contract form software. Volunteer activities including with NACA – preferred Ability to speak and write in Spanish and other languages is a plus. LICENSES: Active real estate agent and/or broker license in the jurisdictions serviced by the NACA office. APPLICATION PROCESS Applicants must complete the application here. NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second change applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA's HR Department at jobs@naca.com or call 617-250-6222 ext.1221. This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description including the compensation for all staff or on an individual basis. NACA may also change the compensation during campaigns, activities and events at its discretion. This does not constitute a contract for employment. Nothing herein shall limit NACA in its sole discretion from terminating a Counselor for any reason or no reason with employment on an “at-will” basis.

The Ticket Office Assistant will assist in the day to day management of the Ticket Office for the Department of Athletics. This position will assist the Director of Ticket Operations with ticket sales, customer service and order fulfillment for football, men’s basketball, and women’s basketball. JOB DUTIES/RESPONSIBILITIES Ticket Sales/Customer Service Assist with phone, window, and mail orders for all athletic ticketed events using Paciolan software. Provide a high level of customer service to donors, ticket holders, and the general public. Ticket Distribution Responsible for daily printing and distribution of season, mini-plan, and single game tickets. WORKING CONDITIONS/PHYSICAL EFFORT: Office environment (sitting, standing, walking, typing) QUALIFICATIONS: Must possess good customer service skills and have the ability to write well-crafted, grammatically correct, correspondence with fans, ticket holders, and donors. Knowledge of Paciolan software or related ticket system preferred; must be proficient in Microsoft Office products. Candidates must be highly motivated, energetic and be able to manage a work schedule that includes nights and weekend work. Adherence to all applicable NCAA, conference, and institutional rules and regulations is required. EDUCATION & EXPERIENCE: A high school diploma, or the equivalent, is required Bachelor’s degree is preferred Previous experience with ticket operations is ideal WORK HOURS: Part-time, non-exempt position Approximately 19 hours per week including nights & weekends, less than 1,000 hours per year SALARY STRUCTURE: Pay Grade 2 (Hiring Range $13 to $15.25)

The Richmond Times-Dispatch and Richmond.com is looking for a results-driven, dynamic Advertising Account Executive with strong communication and teamwork skills responsible for selling cross-platform advertising solutions to local and regional decision makers. The primary responsibility for this position is to increase advertising market share by growing existing retail advertising client base, and developing new business within our Richmond, Virginia market. The Richmond Times-Dispatch is part of Berkshire Hathaway Media Group, which is headquartered in Omaha, Nebraska. We are an award-winning, technology-driven, financially-stable media organization that owns and operates newspapers and websites located in desirable markets in Alabama, Florida, Iowa, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Texas and Virginia. We are a leading provider of news, information and advertising across various print and digital platforms. Essential Job Functions, Responsibilities & Competencies: Responsible for meeting and exceeding weekly, monthly and quarterly print and digital sales goals with focus on solution-based, consultative selling Set meetings with key decision makers and develop advertising programs that solve client challenges Engage in all stages of the sales cycle, from cold-calling to prospecting to developing customer rapport to closing business and servicing accounts Work through objections/concerns regarding costs; determine budgets, and employ relevant selling strategies Prepare and deliver sales presentations with new and existing customers ensuring realistic client deliverables and customer satisfaction to continually grow client base Maintain price and product integrity to ensure maximum company profitability Must have ability to research problems and provide solutions independently and in teams Have a good understanding of the retail industry and the market as it relates to customers, prospects, and key trends Complete appropriate sales activity reports and forecasts as required Strong understanding of digital media platforms Ability to effectively manage time as it relates to focus on sales related activities Knowledge of Search Engine Optimization; Social Network Marketing; Mobile Marketing; Emerging Digital Media; Online Advertising: Display, Rich Media, and Video; Location Based Technologies; and Interactive Television a plus. Education and Experience Requirements: Bachelor's degree (B. A.) from four-year College or university; or 4-6 years related experience and/or training; or equivalent combination of education and experience preferred A minimum of 2-4 years experience in local broadcast, cable, on-line or print media sales with a minimum of two years experience in digital media preferred Excellent communication, interpersonal, motivational and organizational skills required and ability to work independently and in a team environment Must be computer proficient in Word, Excel, and PowerPoint Knowledge and/or experience of Sales CRM and/or advertising sales software

Job Objectives Under the direction of the store manager, oversees the operation of a Walgreen store. Assumes full management responsibility in the absence of the store manager and assistant store manager. Improves store sales, profitability and image through proper merchandising, protection of store assets, supervising team members in the absence of the store manager, and modeling and delivering a distinctive and delightful customer experience. Completes Drug Store Management training program during specified timeframe. Job Responsibilities Customer Experience Monitors and analyzes the customer service provided by team members. Offers feedback and coaching. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Resolves customer complaints and helps respond to customers’ special needs. Operations Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members. Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Supervises operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products. Maintains knowledge of all computer and technology systems and software (e.g. registers, StoreNet, etc. Ensures response to all systems problems by contacting information technology support and seeking solutions. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned, including assisting team members as needed. Business Performance Management Receives exposure to analysis of financial and performance data for the store, pharmacy and clinic. Reviews and analyzes asset protection data and develops and implements action plans to reduce loss. People and Performance Management Supervises team members by assigning tasks, setting expectations, and providing feedback. Ensures training of team members; provides coaching and mentoring. Issues constructive discipline and makes discipline recommendations. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Training and Personal Development Participates in company and on-the-job training to improve skills and productivity and attends training requested by Store Manager, District Management, and corporate leaders. Follows performance improvement plans offered by Store Manager and District Manager. Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy and management, seeking best practices. Obtains and maintains valid PTCB certification or pharmacy license as required by state. Communications Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members. Assists Store Manager in planning and attending community events. Bachelor’s Degree prior to position start date or High School Diploma/GED and 1 year of retail supervisory experience. Must be fluent in reading, writing, and speaking English. Willingness to work flexible schedule including extended days, evenings, and weekend hours. Bachelor’s Degree/GED and 1 year of retail supervisory experience. PTCB Certification Prior retail supervision experience.

Plumbing Company is looking for an outside Sales Representative who is knowledgeable in Plumbing but who also is knowledgeable in Sales. You will be required to meet with customers who have had issues with their plumbing system that needs repaired or replaced. Must have the ability to build rapport with residential homeowners and be a team player. Will work directly with Management and Plumbing Service technicians. All Sales leads are provided through our advertising budget, repeat customers and your own prospecting efforts. This position will be for Richmond/Lexington Surrounding areas. Company vehicle provided Bonus/ Salary Medical/Dental/Vision Available Company Phone Christmas Bonus Paid Vacation Company Ipad Must Be self motivated have excellent Presentation Skills Customer service is Top priority 2 Plus years of Successful Sales Experience college degree is a plus Plumbing knowledge is a requirement Must be able to pass drug test and Background check.

Job Title: FT Produce Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duites and Responsibilities: Manage the Produce Department, including hiring, training and developing department associates Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy Support the achievement of budgeted financial and operating results Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Produce Department schedules are written to provide extraordinary customer service at all times Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Produce Department Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses Ensure that all advertising and sales promotion materials and signage applicable to the Produce Department are properly utilized Ensure compliance with local, state and federal regulations Adhere to all company guidelines, policies and standard practices Maintain security standards Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Perform all other duties as assigned Requirements Qualifications: High school graduate or equivalent preferred Excellent interpersonal, organizational, communication and customer service skills Good understanding of store operations preferred Ability and willingness to learn multiple tasks and technical requirements of the job Ability to use technical information to solve problems Ability to lead and direct others Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation Physical Requirements: Ability to use computers and other communication systems required to perform job functions Ability to use hand held computers for orders, mark downs, scan outs, and inventory Stand 100% of the time, frequently walking short distances Ability to push or pull up to 2000 pounds using a pallet jack or float Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check invoices, dates, and other written documents

Organization: Smart Infrastructure Business Unit: Regional Solutions & Services Americas Requisition Number: 245960 Primary Location: United States-Virginia-Richmond Assignment Category: Full-time regular Experience Level: Senior level Education Required Level: High School Diploma / (GED) Travel Required: 10% Job Description: This position is for our Engineering Supervisor, who manages a local and remote team of building system design engineers. Responsibilities include project assignment, tasking, manpower/workload control, quality control, process development, and personnel management. The Engineering team is responsible for design of building automation, fire alarm, and security systems. Background in building automation is preferred. The Engineering Supervisor works with the local management team for sales and execution strategy and execution. Responsibilities Direct Responsibilities: Project assignment to local / remote engineering team Project design status tracking and reporting to execution team/mgmt. Engineering manpower planning and workload balance Personnel development – technical and personal Participation and contribution to local sales and execution strategy Review designs for constructability, cost/risk impact, adherence to contract documents/proposal Technical advisor for building automation to field, design team, and sales Oversee, manage and support the below Design Engineer tasks: Development of the most complex building automation/HVAC controls, fire alarm, and security designs. Generation of drawings, schedules, submittals, plans, and specifications for contract and installation submittal packages to meet project specifications. Generation of as-built drawings and operation & maintenance manuals for project close-out. Analysis of contract documents to develop design documents, selection of products to meet design and specification intent. Identification and resolution of constructability and project scope issues. Development of initial system database for field installation. Procurement of project materials to meet project installation schedule Support of field installation team with engineering re-designs, phone support, on-site support, construction meetings, etc. Support of sales team with project review and scope analysis. Participation in site investigations as necessary. Mitigation of potential construction and cost problems via effective solutions in reaction to application of concepts, techniques, knowledge, or processes. Display of original thinking in applying principles, theories, and concepts on a wide range of problems. Required Knowledge/Skills, Education and Experience Strong interpersonal skills Strong communication skills Extensive knowledge with HVAC and electrical systems Strong knowledge of thermodynamics, heat transfer, electrical and electronic engineering as it applies to HVAC controls & Building Automation Systems Strong knowledge of network types and protocols Thorough knowledge of project construction environment and submittal processes Proficiency of Microsoft Outlook, Word and Excel Proficiency with Computed Aided Drafting software, in particular AutoCAD is required. Proficiency with drafting and engineering drawings standards is required. Successfully serves as point of authority and/or source of technical/scientific knowledge for area of expertise. BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas. Develops team members through mentoring and coaching in complex subjects. Demonstrates professional principles and skills. Typically 10+ years of successful experience in related field and successful demonstration of key responsibilities and knowledge as presented above. Advanced degree MAY be substituted for experience, where applicable. Strong communication skills Strong self-motivator Previous supervisory experience preferred Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Individual must possess a valid Driver's license in good standing. Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.

Digital Process Modernization – Pega Architect – Senior Consultant Are you someone who likes to tackle complex, technical challenges? Are you excited when you have the opportunity to redesign outdated processes and technologies into cutting edge software applications? As a Pega Architect at Deloitte, you can help create technology solutions that transform our clients’ core business operations. A Consultant gains exposure to multiple industries while demonstrating an awareness of the full breadth of services offered by Deloitte Consulting LLP. Work you’ll do As a Senior Consultant, you will be the lead architect to interface between clients and our Deloitte teams on Pega implementations, by: Connecting business needs with technology solutions powered by Pega applications Leading a team in the design, implementation, testing, deployment, and operation of Pega applications Driving integration strategy and process modernization, by developing and reviewing functional and technical requirements, designing and prototyping solutions, and recommending enhancements to core business operations You won’t work alone. You’ll work alongside smart, dynamic colleagues on a larger Systems Engineering team. Systems Engineering Our Systems Engineering teams deliver large-scale software applications and integrated systems, and assist clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation. Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts. Qualifications Pega Architect – Senior Consultants are required to have: At least 4 years of relevant consulting or industry experience Experience providing hands-on guidance and leadership to a team of at least 3 Pega resources Experience in a large, distributed development team in an onshore/offshore delivery model Ability to influence multiple stakeholder groups, including business leadership, IT leadership, and IT delivery resources Demonstrated track record of successful Pega implementations Pega CLSA or CSSA certification Hands-on experience on full lifecycle Pega implementations in developing case lifecycles, process flows, UI, decision rules, data pages, data transforms, activities, integrations, reports, security protocols, etc. Solid understanding of leading practices for Pega architecture and the principles of design of reusable, scalable Pega components Strong understanding of SDLC delivery methodology, including the design, build, testing, deployment, and operation of Pega applications Experience with current integration patterns such as microservices or SOA, and with platforms such as Apigee, Dell Boomi, IBM IB, and IBM MQ, Informatica, and Mulesoft Demonstrated ability to advise clients on process design and process improvement Experience creating process designs based on functional requirements specifications Ability to explain to clients in non-technical language the pros and cons of various possible process designs Comfort with advising clients on approaches to improve and streamline the design of an existing business process A Bachelor’s Degree or equivalent experience Willingness to travel 80-100% In addition, successful Pega Architect – Senior Consultants will have the following preferred background: At least 6 years of relevant consulting or industry experience Experience managing a distributed development team in an onshore/offshore delivery model Experience operating within a multi-vendor delivery environment In-depth knowledge of Pega architecture and Pega frameworks Experience with performance optimization of a Pega application Experience scoping and estimating Pega technical implementations Experience with Pega Marketing, Pega Sales Automation, Pega Customer Service, or other Pega strategic applications Familiarity with Pega industry frameworks, such as Insurance, Healthcare, Financial Services, Telecoms, etc., coupled with relevant experience with core business operations in that industry Familiarity with comparing and explaining the pros and cons of Pega with other digital platforms Experience with Pega Prediction Studio Pega CPDC 7.4 or PCDS 8 certification Experience implementing a Next-Best-Action or Customer Decision Hub solution with Pega Data Science studio Comfort with advising data science teams on Pega data science capabilities Familiarity with Big Data products such as Hadoop, Spark, Cassandra, Kafka, etc. How you’ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Spanish Work Shift: 1st shift (United States of America) Please review the following job description: Supervise and participate in daily operational functions of the teller area, while being responsible for delivery of superior quality service and adhering to corporate, regulatory and audit guidelines. Ensure timely and efficient completion of client transactions by Branch staff, while acting as a role model and service leader for Branch personnel. Proactively engage clients in conversation, assisting with making appropriate product recommendations, opening and servicing basic accounts or referring the client to a financial partner. NOTE: This position is reserved ONLY for branches with a minimum of three Branch Bankers (BB) I/IIs and Tellers/Senior Tellers reporting to the Branch Coordinator, along with a minimum of 10,000 transactions per month on average. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide professional client service, which includes, but is not limited to: performing accurate transactions, welcoming the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business. 2. Oversee day-to-day transactions of at least three associates in a high-quality manner so as to provide superior client service with minimal service problems through proper management of the scheduling tool. 3. Ensure staff is supportive of sales and servicing efforts demonstrating and coaching to the right behaviors as an instrumental part of quality client service. 4. Also responsible for the following areas: a. Recruiting, interviewing and selection of Tellers and BB I and II (with assistance from Human Systems Employment Consultant) and second-level approval from manager; b. Associate training and development; c. Efficient staffing and scheduling of assigned associates; d. Salary recommendations; e. Routine coaching and counseling; f. Timely performance reviews with second-level approval by management; g. Staff disciplinary issues. 5. Assist associates with complex transactions/client issues ensuring timely and professional resolution. 6. Ensure associates adhere to internal controls, operational procedures as outlined in Branch Operations Manual (BOM), and risk management policies. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 7. Assist with Risk Management practices to include management of cash drawer differences, losses and errors. 8. Handle proportionate volume of work based on branch demands. 9. Support team sales and service process by acting as secondary (back-up) contact for new account opening and problem resolution, making client calls, checking for client offers, and identifying client needs or opportunities fulfilling the need or referring the client to the appropriate branch team members or specialist. 10. Ensure a high level of client service by performing basic client service maintenance (e.g. account reconciliation, address changes, stop payments, transfer, processing check orders). 11. Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings. 12. Responsible for attending applicable training classes and completing computer-based training. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma, or equivalent education and related training 2. Five years of experience as a Senior Teller or equivalent 3. Ability to follow written instructions and accurately complete written reports 4. Good interpersonal skills 5. Ability to use office machines and perform basic mathematical functions 6. Ability to deliver lead and provide team support 7. Capability to lift a minimum of 30 pounds 8. Ability to successfully complete all core training as outlined by BB&T University for Branch Coordinator 9. Ability to speak fluent English 10. May be required to work weekends and/or extended hours and regular, reliable attendance is critical 11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 12. Ability to travel, occasionally overnight Desired Skills: 1. Specialized client service training with proven results 2. Ability to oversee diverse personalities

Freelancer - Bobbi Brown - Richmond, VA Brand: Bobbi Brown Description Position Summary: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors. If you are a dynamic self-starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty. While certification in make -up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package. Qualifications While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Job: Retail - Store Primary Location: Americas-US-VA-Richmond Job Type: Standard Schedule: Contingent Shift: 1st (Day) Shift Job Number: 197664 We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com

NACA COUNSELOR COMPENSATION: Mortgage Counselor: $60,000 to $100,000+ (including substantial production incentives) Housing Counselor: $45,000 to $60,000+ (based on substantial production incentives) FLSA: Non-Exempt LOCATION: NACA Offices Nationwide CONTACT: jobs@naca.com or 617-250-6222 ext.1221 BENEFITS: Comprehensive package: single/family health, vision, dental, 401(k) and more WEBSITE: www.naca.com NACA NACA is the country’s preeminent non-profit homeownership and advocacy organization with over two million Members through over forty-five offices nationwide. Over the past thirty years NACA has established a track record that has earned both the respect and fear from others in the lending industry. NACA stands out in the following areas: 1) It is the most effective organization in the country in providing affordable homeownership; 2) It is the place to work to fight for economic justice for those dedicated and willing to work hard; and 3) It provides unprecedented opportunities for staff to do well financially by doing good. Started in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals that engaged in predatory and discriminatory lending. NACA’s success is a result of its aggressive, confrontational advocacy and state-of-the-art systems and operations. The purchase program provides comprehensive counseling as HUD’s largest housing counseling agency (through its Neighborhood Stabilization Corporation subsidiary) with access to NACA’s Best in America mortgage: no down payment, no closing costs, no requirement for perfect credit and always at a below-market, fixed interest rate. NACA has over $15 billion in mortgage commitments from the country’s largest lenders to support this program. Through its HomeSave program for homeowners with an unaffordable mortgage, NACA is also the most effective in providing affordable solutions and has done so for over 250,000 at-risk homeowners nationwide. Built on this track record of success, NACA is undertaking rapid expansion across the country with the hiring of many additional staff nationwide. NACA continues its aggressive advocacy in fighting for economic justice for low- to moderate-income people and communities. In addition to affordable homeownership, NACA takes on economic justice issues such as student debt, tax equity, income inequality, environmental and other issues. Employees at NACA have a tremendous impact on the communities and the Members they serve. For more information about NACA, its history and programs, visit www.naca.com. NACA COUNSELOR A NACA Counselor (“Counselor”) can be either a Housing Counselor (“HC”) or Mortgage Counselor (“MC”). The expectation is that one would begin as a HC and become an MC within six months of employment. The exception would be in the Charlotte Counseling Center where conversion to an MC is encouraged but not required. A NACA Counselor provides comprehensive, individual, face-to-face housing and budgeting counseling services in a local NACA office or by phone and video conferencing from the Charlotte Counseling Center to Members in NACA’s Purchase Program. The focus is on low- and moderate-income individuals and minorities who have been locked out of affordable homeownership. The Counselor helps homebuyers overcome the roadblocks that prevent them from purchasing a home. This consists of individual counseling to qualify for NACA’s Best in America mortgage. The Counselor must be an advocate who provides comprehensive counseling and affordable outcomes. Additional counseling is provided to homeowners with an unaffordable mortgage through NACA’s HomeSave program. NACA is likely the only job in the counseling and mortgage industry where an employee can provide many low and moderate-income borrowers and those locked out of affordable homeownership with an incredible mortgage while also earning considerable income. The NACA mortgage and homeownership program are so superior that they require minimal marketing efforts. NACA provides an instant pipeline of homebuyers without the need to generate leads which allows the Counselor to be dedicated to helping their Members take control of their finances and prepare them for homeownership with the NACA Mortgage. The Counselor is the Member’s primary point of contact through NACA Qualification and is responsible for adhering Members to NACA’s established requirements. The MC is a licensed Mortgage Loan Originator and continues to be the primary point of contact through bank application and closing. Whether an HC or an MC, the Counselor manages his/her own pipeline of Members while working within the underwriting guidelines for NACA’s Best in America Mortgage program. S/he ensures effective and timely communication, explains and requests necessary documents, and determines readiness for homeownership and an affordable mortgage payment for each Member. The Counselor also works with the Member to address and improve their financial management. When a Member decides to seek the NACA mortgage product, only the MC can assist them in securing a NACA mortgage or engage in other mortgage origination activities regarding a mortgage application for a specific property. The NACA Mortgage Department is primarily responsible for processing and closing the loan. Their activities include addressing lender conditions, obtaining title and homeowners insurance. The MC can assist in addressing conditions and other activities to facilitate the Member in a timely manner without conflicting with the Mortgage Department’s activities. The HC, whose duties exclude mortgage origination activities, is not required to be licensed through the National Mortgage Licensing System as a Mortgage Loan Originator (“MLO”) when beginning employment. The HC hired in a local NACA office, other than the Charlotte Counseling Center, is expected to transition to a MC within six (6) months of employment. In such a transition, NACA will reimburse a HC who becomes a MC the cost of a continuing education course, a federal and state test fee, and clearing a fingerprint and a background check to become licensed through NMLS. The MC compensation is significantly higher than a HC. JOB RESPONSIBILITIES: The Counselor provides comprehensive housing counseling to pre-approve a homebuyer for the NACA Mortgage or other mortgages (“NACA Qualification”). The Counselor utilizes NACA’s state-of-the-art content management software called NACA-Lynx that enables paperless housing counseling and mortgage processing. So that Counselors can save time and focus on meaningful interactions, the Member is provided with their own Web-file for uploading documents, data inputting, status updates and much more. Through NACA-Lynx the Counselor assesses the Members readiness for homeownership with a realistic purchase price for their desired area and works with the Member to become NACA Qualified. This requires full documentation based on NACA’s policies and procedures. For some Members, this can be achieved quickly while for others it may take several months or more. The Counselor essentially underwrites the Member based on NACA’s character based and compensating factor underwriting policies. A NACA Underwriter in the Mortgage Department or Director of the local office reviews the Counselor’s determination to make the final decision on whether the Member should be NACA Qualified or requires additional counseling or documentation. The Counselor maintains a professional demeanor and provides outstanding customer service at all times. The Counselor educates the Member on his/her next steps at each stage of the process and utilizes problem solving skills and excellent budget guidance in order to provide sound counseling and help the Member overcome obstacles. S/he must be able to work independently with Members. The Counselor must also have the ability to manage time effectively so that they complete effective counseling sessions within specified time limits and in an accurate manner. Counselors should prioritize ready Members and effectively manage their pipeline and scheduled calendars. On day to day basis, the specific job responsibilities of a Counselor include the following: Provide clear direction for a path towards homeownership. Work with Members to improve their financial management. Work with NACA’s software to accurately complete documentation and data entry for efficient and paperless qualification. Write narrative analyses and action plans to document next steps after each counseling session. Qualify Members by reviewing payment history, liabilities and other credit information. Work with Members to develop an affordable budget and address budget issues through comprehensive financial counseling Work with Members to save minimum required funds to make the home purchase. Work with the Member to calculate a monthly surplus to demonstrate that the Member can afford a higher mortgage payment over the long term. Examine and process documents, addressing issues as needed. Determine readiness for homeownership based on NACA’s Qualification Criteria: eligibility, readiness, affordability, funds and compliance. Determine a maximum affordable mortgage payment and purchase price. Address NACA Qualification conditions (if any) within 24 hours. Educate the Member about alternative mortgage products or solutions for Member to feel comfortable with their mortgage decision. Mortgage Origination (limited to MC): Stay in contact with the NACA Qualified Member to ensure the Member maintains the parameters under which they were NACA Qualified while searching for a property and maintain an up-to-date file in the NACA-Lynx system. Assist Members during the housing search to purchase a home in his/her desired community. Provide property specific letters. Review and process Member’s application for NACA Credit Access (i.e. verification that the Member meets the underwriting criteria). Submit Member’s mortgage application. Fulfill tasks that require origination licensing (discuss change of circumstances, loan updates, etc.). Assists the Member through closing as appropriate to facilitate the mortgage process. Advocacy in support of NACA’s Mission: Employment with NACA requires ongoing participation in NACA’s advocacy, outreach, community organizing, and other activities as determined by NACA. S/he needs to support and defend the organization’s philosophy, tactics and advocacy. Such participation in and support of NACA’s confrontational advocacy campaigns and other activities is important in achieving NACA’s mission of advocating for economic justice and expanding NACA’s Best in America Mortgage and homeownership program. While these activities may impact Performance Pay compensation, they are crucial for NACA’s continued success and for meeting NACA’s mission. Other Activities: Present Home Buyer Workshops. Assist in outreach activities focused on low and moderate income communities, churches and job sites. Engage in regular trainings Obtain and maintain HUD certification Other duties as assigned TIME DEMANDS: Approximately 45 to 50+ hours weekly and as necessary to meet the demands of the job. Typical working hours are: 8:30 a.m. to 6:00 p.m. weekdays, a late night(s), plus approximately a half-day two weekends every month for the Qualification/Homebuyer Workshops and/or counseling. Other than required additional time, voluntary overtime is approved based on the Counselor’s productivity and counseling demands with more flexibility provided to MCs. During NACA’s Events (which are usually five days each including weekends) and other campaign activities, the Counselor may be required to work increased hours at NACA’s sole discretion. COMPENSATION The compensation consists of the Base Pay, Performance Pay and Monthly Bonus. NACA does not permit any NACA staff to charge the Member or others for any service provided, nor to add any product to the loan or do anything else to increase compensation. The Base Pay provides a minimum “cash-flow” each pay period to compensate for outreach, NACA’s advocacy campaigns and other activities that may reduce the time available for obtaining Performance Pay. Compensation for events, which the Counselor may be required to participate, may be different than that stated herein as determined in NACA’s sole discretion. Performance Pay is paid if the Counselor is actively employed at the time the Member closes on their NACA Mortgage. The Monthly Bonus is paid if the Counselor is actively employed at the end of the month of the monthly bonus period. Performance Pay is significantly higher for those in greatest need for the program. These are the Targeted Members who are low- to moderate-income individuals and Members purchasing in Targeted Areas which are low- to moderate-income areas. NACA is committed to providing at least 70% of its mortgages to low- and moderate-income individuals and communities. Targeted Members: Members whose income is less than 80% of the median income in the Metropolitan Statistical Areas (“MSA’s”) area where the Member purchases. Targeted Areas: Properties in a census tract where the tract medium family income percentage is less than 80% of the MSA. MORTGAGE COUNSELOR: The total compensation is structured so a MC can earn an overall compensation from $60,000 to $100,000+. This expectation is based on 5 to 10+ closings a month. Development Period: Newly hired MCs (i.e. with a MLO license) will be paid a Base Pay of $15 per hour during the first sixteen weeks of employment in addition to receiving the MC performance pay outlined below. Base Pay: Hourly wage rate of $10.00, greater if required by law, plus any overtime (“Base Pay”). Performance Pay: Complete Process - Closed NACA Mortgage being counseled and qualified by MC from initial intake through closing. Payment of one of the below three options: Targeted Member: $850 per Closed NACA Mortgage Target Area: $850 per Closed NACA Mortgage. Non-Targeted Member or Area: $500 per Closed NACA Mortgage. Partial Process - Closed NACA Mortgage initially qualified by another Counselor with housing search and mortgage processed by the MC: Targeted Member and/or Targeted Area: $400 per closed NACA Mortgage with P&S executed within six months of NACA Qualification. $600 per closed NACA Mortgage with P&S executed greater than six months of NACA Qualification. Non-Targeted Member or Area: $300 per closed NACA Mortgage with P&S executed within six months of NACA Qualification. $350 per closed loan with P&S executed greater than six months of NACA qualification. Monthly Bonus Payment (must be actively employed at completion of bonus month): Closes seven (7) or more Members with the NACA Mortgage with a Complete Process; At least seventy percent (70%) or more are Targeted Members and/or Targeted Areas; and Adhere to NACA’s policies. Bonus: $100 for each NACA Qualified Member closed that month. HOUSING COUNSELOR: The total compensation is structured so a HC can earn an overall compensation from $45,000 to $60,000+. Base Pay: Hourly wage rate of $15.00, greater if required by law, plus any overtime (“Base Pay”). Performance Pay: The HC initially NACA Qualifies the Member, the Member was not re-qualified by another Counselor, and the Member executes a Purchase & Sales contract within six months of the NACA Qualification and closes on that property with a NACA Mortgage. Payment on one of three below options. Targeted Member: $250 per NACA Qualified Member with a closed loan. Targeted Area: $250 per NACA Qualified Member (per NACA Qualified & closed loan). Non-Targeted Member or Area: $150 per NACA Qualified Member (per NACA Qualified & closed loan). Monthly Bonus Payment (must be actively employed at completion of bonus month): Closes seven (7) or more Members with the NACA Mortgage excluding those with a Partial Process; At least seventy percent (70%) or more are Targeted Members and/or Targeted Areas; and Adhere to NACA’s policies. Bonus: $50 for each NACA Qualified Member with a closed NACA Mortgage that month. PERFORMANCE REQUIREMENTS The Counselor is required to NACA Qualify a minimum of 8 Members per month with the majority for Targeted Members, perform a minimum of 15 counseling sessions per week, and submit bank applications within 10 days of an executed P&S Contract (MCs only). NACA, at its sole discretion, may adjust such requirements or add requirements for an individual Counselor(s) or more broadly. The Counselor is required to provide comprehensive counseling that improves a Member’s financial management including: accurate budget with documented expenses, increased savings, decreased debt, improved credit score, improved payment history, on-time rental payments after history of missing payments (thereby stabilizing current housing situation), or stopping over drafting after a history of NSF fees. These are some of the basics of good counseling that NACA monitors. This is required for all the Member s/he counsels regardless of whether they are NACA Qualified or eventually close on a property. The HC is not to work with Members once they have identified a property or are in the mortgage process, which would be in violation of mortgage licensing requirements. NACA may grade the Counselor’s counseling and submissions, obtain Member surveys, and perform other evaluations. NACA Performance Pay may be reduced, eliminated or shared as determined by NACA in its sole discretion may terminate the Counselor or the Performance Pay may be reduced or eliminated due not meeting performance requirements. These include but are not limited to: poor grades on submissions, issues identified by Member surveys, shared work, poor/ineffective counseling, inaccurate or incomplete submissions, missing timelines, not meeting above minimum requirements, not adhering to NACA’s policies and procedures, or failing to meet other requirements or metrics. JOB QUALIFICATIONS NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one’s personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The Core Competencies & Skills are described in detail at www.naca.com. EDUCATION & CERTIFICATIONS: High School graduate or equivalency – Required Bachelor’s degree – Preferred Mortgage, real estate or finance courses – Highly Preferred EXPERIENCE & SKILLS: At least two years demonstrating some or all of the following: Mortgage brokerage, origination and/or processing Counseling or social work, such as school guidance Relevant experience: teacher; customer service; mortgage loss mitigation Real estate brokerage, training and/or experience Financial counseling or advisory role Ability to speak languages other than English, particularly Spanish, is a plus. Mortgage Loan Origination License & HUD Certification: A HC should be able to demonstrate their effectiveness as a Counselor and ability to be an effective MC. A strong indication would be a significant number of NACA Qualifications after the initial training. At about 90 days from beginning employment, NACA would evaluate the HC for transition to a MC. If approved, NACA will provide assistance and coordination through the Compliance Department. To become licensed the Counselor must prepare for the federal exam(s) (state where applicable), pass the exam(s), and meet state licensing criteria. A MC must keep his/her individual license active and in good standing with the NMLS system in the respective states in which the MC is authorized to conduct business and cooperate with the NACA Compliance Department. In addition, the Counselor must become HUD certified within six months of employment with NACA. This requires adhering to the NACA provided training, studying for the test, obtaining a passing score, and completing the follow-up to become HUD certified. APPLICATION PROCESS Applicants must complete this application. NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second change applicants are strongly encouraged to apply. To follow-up and for inquiries regarding this and other positions contact NACA's HR Department at jobs@naca.com or call 617-250-6222 ext.1221. This job description is solely for descriptive purposes with NACA reserving the right to make unilateral changes to this job description including the compensation for all staff or on an individual basis. NACA may also change the compensation during campaigns, activities and events at its discretion. This does not constitute a contract for employment. Nothing herein shall limit NACA in its sole discretion from terminating a Counselor for any reason or no reason with employment on an “at-will” basis.