Rosewood Hotels
San Martin, CA 95046, USA
OVERVIEW/BASIC FUNCTION:
Able to provide members, guest and staff a unique and outstanding spa experience. Provide effective and efficient guest service in the scheduling area of the spa. Provide members /guests with extensive knowledge of the club and spa, in order to enhance their visit and promote the spa. Provide members/guests with the highest level of services to increase sales and demand repeat business.
QUALIFICATIONS:
Essential:
Ability to pleasantly and clearly communicate with proper grammar in English (in person and by telephone) with members, guests, and staff to their understanding.
Ability to handle cash and provide accountability.
Ability to prioritize and organize work.
Ability to provide written legible communication.
Desirable:
Previous customer service training.
Previous experience in the hospitality industry, preferably a 4-5 star property.
Knowledge of spa treatments and products.
SKILLS:
Essential:
Excellent customer service.
Inventory accounting and...