95 jobs found in Durham

Overview / Responsibilities Wood Environment & Infrastructure Solutions is seeking a Senior Level Project Manager with hydrologic and hydraulic modelling experience to join our Durham, NC based Water Resources Group. This individual will assist in the management of engineering tasks and projects, including cost estimates and scheduling. The ideal candidate will have proven success in leading staff and a demonstrated ability to meet challenging schedule and budget requirements. The applicant will also assist with various engineering projects related to water resources and civil engineering. These projects may include, but are not limited to, hydrologic and hydraulic (H&H) analyses, dam inundation studies, storm water planning and design, and watershed master planning. Typical clients include FEMA, NCDOT, Duke Energy, CSX and various state and local governments. These tasks will involve the use of various H&H engineering software as well as Geographic Information Systems (GIS) software. Key Responsibilities Lead a project team, ensuring that project deliverables are met, and ensuring schedule and budget expectations are adhered to Plan, schedule, and coordinate staffing levels needed for projects Assist with client and project development – track opportunities, identify client needs, assist with proposals and marketing materials where needed Develop a strategic plan for engineering sales and services line expansion/diversification Work on complex hydrologic and hydraulic analyses Develop engineering databases, reports, and work maps Skills / Qualifications Bachelor’s degree in civil/environmental engineering or related field; Master’s degree preferred Registration as a licensed Professional Engineer is required Project Management Professional (PMP) certification is a plus Demonstrated ability to lead a project team Good interpersonal skills Ability to handle working on multiple projects at the same time Strong understanding of H&H principles and software, including HEC-HMS, HEC-RAS, SWMM, and GIS Company Overview Wood is a global leader in the delivery of project, engineering and technical services to energy and industrial markets. We operate in more than 60 countries, employing around 60,000 people, with revenues of over $10 billion. We provide performance-driven solutions throughout the asset life cycle, from concept to decommissioning across a broad range of industrial markets, including the upstream, midstream and downstream oil & gas, power & process, environment and infrastructure, clean energy, mining, nuclear, and general industrial sectors. www.woodplc.com Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

About SugarCRM SugarCRM enables businesses to create extraordinary customer relationships with the most empowering and adaptable customer experience (CX) solutions on the market. Helping our clients build a unique customer experience through great customer relationships is our sole focus. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 2 million individuals in over 120 countries and 26 languages. Companies large and small are turning from yesterday’s CRM solutions to rely on Sugar to manage customer experience (CX). Where do you fit? Put your expert telesales, pipeline management, and customer success skills to work at SugarCRM, creating growth opportunities and securing on time, annual renewals within our customer base. We are looking for a Customer Success Manager to join our fast-paced and growing team in our Raleigh-Durham, NC office. Your focus each day will be ensuring our customers receive the most value possible from their SugarCRM investment. This involves acting as the main point of contact with customers in your territory, help new customers get live quickly so they can derive value from our software. In addition, you’ll be handling a high volume of inbound/outbound calls and email, securing on-time renewals each week, identifying and closing up-sell opportunities and cross-sell and multi-year deals with the Sales team, as well providing non-revenue related customer service and account management to our key accounts. A proven track record in exceeding sales targets and retention goals is a must. We’re looking for an energetic, team player who can handle juggle multiple priorities, all while identifying and turning underlying customer needs into SugarCRM expansion opportunities in your assigned territory. Impact you will make in the role: Contacting SugarCRM’s customers to renew, retain, and grow existing accounts and exceed sales targets Performing New Customer Orientation demonstrations via Web-based meetings and maintaining weekly, monthly or quarterly cadence calls with your customer base to ensure everything is on track and to get in front of any potential issues Accurately forecasting and closing renewal business on time Providing post-sales account management to ensure successful adoption, usage, and account proliferation Working with reseller partners, sharing best practices, and ensuring they process renewals in a timely fashion Closing add-on license sales and edition upgrades to existing customers in conjunction with their annual subscription renewal Expertise you will bring in: 2-4 years of renewals and outbound telesales experience required Experience providing customer service over the phone Proven experience managing a territory and a pipeline of customer service activity Excellent verbal and written communication skills Strong negotiation skills, time management skills, and attention to detail Self-starter and ability to work in a rapidly changing environment Ability to understand CRM technology and successfully communicate it to our customers Experience working with resellers and third party partners is a plus BS/BA degree Location: Raleigh-Durham, NC We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks: Competitive salaries Excellent medical, dental and vision coverage for you and your family, along with other benefit plans including 401(k) match Unlimited Paid Time Off Wellness Reimbursement Program Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more Career & Personal Development Program – multi-platform New Hire Onboarding for all new employees worldwide Regular social events Ownership is the greatest self-identity at SugarCRM - you are making an impact now We are a merit-based company - many opportunities to learn, excel and grow your career

PBM Graphics an RRD company is a leading commercial printing and packaging company in North America, producing educational products, publications, and sales materials for the healthcare industry and general commercial print for many other industries, as well as collectible trading cards associated with the entertainment and sports industries. Job description: Responsible for frequently preparing estimates on a variety of work that is transactional/routine/repeat and occasionally may be unique requiring the comparison of multiple options to build an estimate Receive specifications from Customer Service and Sales, clarify any missing information and use pricing tools to generate pricing scenarios that best fit the customer needs Build pricing estimates Review historical quotes on renewals and update pricing to current costs Receive job specification from customer service or Sales to ensure that the information needed to build an estimate has been provided. Contact Sales to gather missing/incomplete information required to price a job Enter specifications in to pricing systems/software to build pricing scenarios. Make selections for manufacturing equipment groups and locations to best match the customers delivery requirements and offer the best price option May review historical estimates to determine the new estimate. May make alterations to scenarios to offer customer multiple options May work with manufacturing operations on new or unique opportunities to ensure projects can be produced in house. May engage Sourcing on work that requires outside vendors to produce and establish cost basis Performs other related duties and participates in special projects as assigned RRD is an EEO/AA including Vets and Disabled Employer Required Skills HS diploma or equivalent with 2-4 years of relevant work experience in a manufacturing environment or office environment complimentary to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others Required Experience

Pro Pacific Fresh has an immediate opening for an AM Dispatcher. The AM Dispatcher will cover the morning shift (3:00 AM - 12:00 PM) performing duties to support all aspects of Transportation. They will ensure all routes and drivers, at all depots, perform to plan and that all drivers are provided the necessary tools and support. Duties: Oversees daily route departures to ensure routes depart on-time, as planned, and proactively troubleshoots departure challenges as they arise. Responsible for pre-trip metric performance. Monitors driver/route start times and pre-trip times to ensure company protocols are followed and departmental KPI’s are met, provides re-instruction/retraining as needed. Builds professional relationships with drivers and communicates positive messages. Maintains the highest level of support for driver ideas/input/feedback in all aspects of PPF performance and up-streams information to the rest of the Ops and Transportation team. Monitors the routes throughout each shift to ensure they stay on track and provides updates to Sales and Transportation management as needed. Forecasts, solves, and communicates, potential customer impact and or route/driver hours-of-service issues as they develop. Fields and troubleshoots all calls into Dispatch efficiently and professionally. Provides drivers with hands-on assistance when necessary. Schedules quarterly equipment, audits to ensure driver equipment remains in good working order and or is replaced as necessary. Seeks management approval for replacement equipment. Manages the device/relay interchanges if/when replacements are needed with assistance from IT. Monitors the open PO dashboard and schedules appointments with vendors for PPF backhauls. Is the point of contact for service providers used at depot locations. Manages the transfer of units to and from depots as required. Produces the daily DPTC shop list and PPF truck schedule. Updates Roadnet properties for the next day. Receives and distributes inbound truck mail. Provides timely responses and answers to emails/calls/requests. Monitors and communicates driver ELD’s daily to ensure 100% compliance, provides re-instruction when necessary. Fills in on route coverage when needed. Follows Good Manufacturing Practice (GMP) guidelines. Qualifications: High school diploma or general education degree (GED) and 2 to 3 years of experience and/or training; or equivalent combination of education and experience within the distribution and/or transportation industry. Obsessive attention to detail and continuous improvement. Strong communication skills; superb interpersonal skills. Exceptional problem solving and multi-tasking abilities. Is computer-savvy in Microsoft office, Excel, outlook and Roadnet or other similar routing software. California CDL required. Must be able to pass pre-employment physical and drug screen. Benefits: Paid Holidays, Paid Vacation, Paid Sick Leave, 401(k), Flexible Spending Account, Medical, Vision, Dental and Life Insurance. We also offer an Employee Bulk Purchase Program allowing employees to purchase items from our warehouse utilizing our discounted rate. Requirements: Be able to perform the following physical demands: Frequent sitting, standing and walking. Frequently subject to repetitive motion such as typing, data entry and vision to monitor. Occasionally subject to bending, reaching, kneeling, stooping and lifting up to 25 pounds.

The role of Services Partner Programs Manager is to manage and maintain the success of the Nutanix Consulting Partner Program. The role is responsible for forging and leveraging key services partner relationships with the goal of accelerating momentum and growth of Nutanix overall revenue. The role will develop channel partnerships with global as well as regional solution provider and independent services partners with the intent of delivering education, advisory, implementation and managed services to Nutanix customers. This is a critical role for the company, and a significant opportunity to shape the growth of Nutanix. You will work closely with senior management in Sales, Marketing, Engineering, Operations and Finance to grow Nutanix business with services channel partners. The role will involve extensive domestic as well as some international travel (+/- 50%). Additional responsibilities will include: Grow the Nutanix Consulting Partner Program through continuous evangelism, development and management Build long term business relationships as a trusted advisor and valued resource to internal and external constituencies Create, maintain, and deliver Consulting Services presentations and/or training sessions to large groups of partners Enable OEM Service changes between Nutanix Service and OEM Services and vice versa Develop & maintain Partner Services intellectual property, systems and resources to allow partners and OEMs to develop and grow their professional services Work closely with Nutanix Services, Channel, Field Systems Engineering, Sales and Marketing teams Develop a strategy, and execution plan for specified Nutanix partners as we scale the Nutanix Services business. Build and execute the right strategic alignment between Nutanix and the Nutanix channel partners, including driving go-to-market programs, solution development, field enablement, technical alignment, and training. Work with key internal Nutanix stakeholders to develop and manage processes and procedures governing the OEM Services business. Coordinate negotiation of technology & business agreements with partner organizations. Evangelize Nutanix to key stakeholders at all levels of the partner organization; be the voice of the partner within Nutanix Services. Act as a thought leader to Nutanix channel teams on business and strategic issues relating to the services partner ecosystem. Establish and track key success metrics. The Candidate The Services Partner Programs Manager will have the right mix of channel operating, sales and/or technical experience (previous working experience at a solution provider, reseller, etc.) and have developed and, or managed a services partner program, from inception, for a world-class professional services organization. Besides regional and global services partners, experience in building alliances with global System Integrators and OEM Systems Vendors is a plus. The "sell through" services revenue and impact on overall Nutanix channel revenue will be key metrics of success for this role. The ideal candidate should have a strong technical foundation in the IT industry, including an in-depth working knowledge of the enterprise software and datacenter infrastructure spaces. The eligible candidate should be an energetic, decisive executive with a high-energy approach. The candidate will leverage existing business relationships to drive growth and will constantly look for opportunities to position Nutanix for success. The Services Partner Program Manager should have the following: 7-10+ years’ experience in managing services partnerships in enterprise software, virtualization, storage and/or data center spaces, including a deep network of contacts with global and regional services partners in these spaces. Ability and willingness to travel domestically and internationally up to +/- 50% time. Have Federal/SLED experience. Experience with process oriented and Agile methodologies.i Must have experience working with Services Delivery Partners, in addition to Channel partners. Exceptional interpersonal skills and able to communicate professionally with partners, customers, and internal cross-functional teams including Sales, Operations, Marketing & Engineering. Comfort with building strong relationships at all levels (individual contributor level to executive level) of the partner organizations as well as within Nutanix. Proven ability to generate revenue through services partnerships. Ability to lead development of joint value proposition along with GTM strategy for and with partners. A structured thinker with excellent writing, presentation, and problem-solving skills. Well apprised of major industry trends relevant to Nutanix including converged infrastructure systems, SAN/NAS storage systems, software defined data centers, big data, virtualization, etc. Ability to manage multiple projects, determine project urgency and execute detailed action plans; ability to collaborate effectively with Sales, Engineering, Marketing and Operations. A true self-starter who can quickly assess business requirements and become a trusted & integral part of the Nutanix team. Highest level of personal and professional ethics and integrity. Hands-on, and “does what it takes” attitude to drive success. Cross-functional influence, relationship building, and project management skills toward a broad constituency ranging from customers, channel partners, sales, marketing, and technical management. Mature and confident, with the executive presence to effectively represent the company externally, and bring enhanced credibility to Nutanix. Team player with strong drive. Strong business acumen and negotiation abilities. Bachelor’s Degree in Computer Science, Engineering or related field or equivalent technical experience preferred. Strong communication (written and verbal) and presentation skills. Deep knowledge of the virtualization and storage markets as well as design capabilities. Strong knowledge with Nutanix AHV, Microsoft Hyper-V, and VMware vSphere is desired

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. Collaborate with business leaders, 3rd party vendors, and suppliers to develop and manage long-term strategic roadmap for Lead and Opportunity Management - experience with the Salesforce.com (SFDC) platform and/or Customer Relationship Management (CRM) applications and reporting required Develop and manage a capability roadmap for CRM to include both the next generation of reporting and analytics as well as machine learning, artificial intelligence, and automation Ability to effectively negotiate across various business stakeholders to establish product priorities and release schedule, including common enterprise-level product features as well as business unit specific tailored features Seek approval for prioritized enhancement requests and communicate to business stakeholders, and be the gatekeeper for accepting completion of development work Create supporting business cases, including financial impact and benefits statements, to support feature / functionality concepts and sell the concepts to internal audiences through persuasive presentations Track defined metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations Work closely with Global Sales & Customer Excellence to identify training gaps, build relevant trainings, create and maintain IQVIA CRM governance and best practices Support and improve all Salesforce integration including marketing automation and data synchronization Stay current with emerging CRM and Salesforce.com, application development technologies and solutions Represent IQVIA as part of CRM user groups and benchmark with other SFDC users Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration Effectively manage team resources and delegate tasks commensurate with skill level. Evaluate workload and quality through regular review and program manage IT development and support team, including business analysts, developers, architects, and testers to deliver releases to CRM platform using an Agile method Contribute to discussions on implementation of IT strategy on a regional basis and implement objectives, as appropriate. Ensure staffs have a consistent understanding and positive impression of business strategy for regional and global objectives. Lead strategic initiatives and develop implementation plans Full financial responsibility and accountability for team(s); responsible for monitoring growth and performance Provide technical leadership and management of IT projects from conception through deployment. Establish project budgets, resource plans, milestones, tracking metrics, and success measures Ensure adherence to IT standards and procedures, and that all work meets computer systems validation requirements, and any issues identified in QA or customer audits are properly addressed Develop and test the IT disaster recovery plan in conjunction with the business continuity plan. Provide consulting assistance to site management in the development of the business continuity plan Ensure all IT activities conform to IT security standards and all data and systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized Join Us Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients. Forge a career with greater purpose, make an impact, and never stop learning. IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation. Job ID: R1087736

Community Manager ? Hawthorne Residential Partners Us. Hawthorne is home to a team of vibrant apartment professionals united by a mission ? to LIVE IT! every day for our guests and our peers. The LIVE IT! movement is powered by people who believe in leaving others better than we found them. We take action to create memorable experiences. We stay nimble to evolve with an everchanging environment. And, we value integrity as essential. You. As an apartment professional in the Community Manager role, you are the team leader, role model, and business manager. There are a few key functions that are core to your position: Effectively lead your team utilizing key leadership skills such as empathy and motivation Foster a positive and productive work environment for the team ? a space in which the team can learn, grow, and shine in their role Preserve the physical asset through daily, monthly, and quarterly inspections followed by resolution of items that fall below standards Create memorable experiences for the residents and team members of the community Take ownership of the financial performance of the community ensuring the community is meeting expectations Oversee and contribute to the sales process as well as lease administration processes in a thorough, timely, and accurate manner Contribute to achieving occupancy expectations through leasing and renewals Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained As the community?s ambassador, you will also need: A passion for leading people to their best performance Attention to detail and accuracy Experience in apartment management Proficiency with standard software programs and computer expertise A relentless pursuit of perfection ? consistently open to encouragement and coaching Savvy social media skills A talent for communicating ? on the phone, in writing, and in person An impeccable professional appearance A passion for contributing locally Together. As our partner, you will benefit from programs designed to fulfill your life goals, personally and professionally: Quarterly bonus program Career progression program Retirement planning Comprehensive healthcare plans ? medical, vision, and dental Maternity and paternity leave options Paid holidays, birthday, and volunteer leave Associate discount program Health and wellness incentives Experience in Lease Up Communities. Higher End Mid-Rise Communities Preferred Making Hawthorne your home means joining a workplace dedicated to creating a space for you to contribute to the company?s success while we contribute to you and your family?s wellbeing. Hawthorne is an Equal Opportunity Employer.

SUMMARY: Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires a defined level of management skills, product knowledge, sales ability, customer relations skills, and cooperation with fellow associates. Is responsible for assisting the Pharmacy Manager with the operation, direction, coordination, and evaluation of the department. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and applicable laws. Responsibilities may include training associates; planning, assigning, and directing work; addressing complaints and resolving problems. Pharmacists are health practitioners who specialize in dispensing of drugs and providing information to our customers about drug side effects and use. Pharmacists must understand the compositions of medicines/drugs, as well as the laws that regulate their manufacture and sale. Is also responsible for ensuring that the Pharmacy Department adheres to all State & Federal laws and regulations as well as Harris Teeter standards and policies. Customers are among our Company's most valuable assets. Each of you represents Harris Teeter to our customers and the public. The way we do our jobs presents an image of our entire Company. Customers judge us by how they are treated each time they have contact with us. Therefore, one of our top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention you give to customers. Harris Teeter will provide customer service training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint, you are required to direct that person to the manager-on-duty for appropriate action. Remember that your contacts with the public in person, over the telephone, and through all your communications reflect not only on you but also on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Your primary job function is to personally perform the first set of functions while ensuring that all Pharmacy Department associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS. CUSTOMER SERVICE Initiate interaction with customers on the sales floor and Pharmacy counter. Ask the customers questions regarding their shopping needs. Provide customers information needed to meet their wants, needs, and requirements. Follow through on customer requests. Ø Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Ø Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in the manager-on-duty. Never turn down business. Ø Make eye contact with and smile at every customer. Ø Speak to customers in a genuine, clear, and enthusiastic manner and ask if they found everything they were looking for. Evaluate medication/prescription orders, conduct interviews with customers and/or their caregivers, consult with other health care professionals and insurance providers, and dispense medications. Supervise, coordinate and check work performed by pharmacy technicians. Ensure that professional standards, regulations, laws, and applicable guidelines and/or protocols are met. Be immunization-certified to administer immunizations/vaccinations such as flu shots and any other vaccine or immunization as listed in the approved 'standing physician orders'. Obtain their immunization/vaccination certification through the American Pharmacists Association's certified training program. Following certification, all pharmacists must administer immunizations/vaccinations and must do so in compliance with legal and regulatory standards. Must be Cardio-Pulmonary Resuscitation (CPR)-certified and obtain CPR certification through an accredited organization." Fulfill the pharmaceutical needs of all customers by providing prompt, professional, and courteous service. Immediately report ALL prescription errors to the Director of Pharmacy, the Pharmacy Manager, and the Store Manager. Assist in the completion of the Prescription Quality-Related Event [QRE] form as appropriate. Comply with all State & Federal Regulations governing the operation and practice of Pharmacy including but not limited to: Dispensing of prescriptions; Record keeping; Drug recalls; Security; and Sanitation. Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Check in vendors according to standards. Keep Our Shelves Properly Stocked. Stock product according to standards and in a manner that maximizes sales and minimizes shrink. Achieve and maintain an adequate inventory to supply customer demand while adhering to inventory budgets. Adhere to all company policies, procedures, and programs. Maintain confidentiality of all pertinent information and any other materials or records regarded or designated as "CONFIDENTIAL". Achieve thorough knowledge of trade area, customers and competition. Inform the Pharmacy Manager and Store Manager of any opportunities that may enhance our image and promote additional sales. Stay informed of all operational and procedural changes relating to the Pharmacy, and ensure that all appropriate staff members are also informed. Suggest new, creative and innovative ideas to improve the operation and results of the Pharmacy or Store. Pursue opportunities to become involved or participate in community activities, health fairs, etc., with the approval of Store, Regional or Corporate Management. Ensure that Third party adjudication results in a positive profit margin. Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display, and offer daily samples according to standards. Inform management of the lack of advertised items and/or samples, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Sell Only Fresh Products. Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating, and markdown standards and guidelines. Keep Our Stores Clean. Comply with Health Department standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures. Keep counters and drug contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product. Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.) Answer telephones by saying "Harris Teeter Pharmacy [store name], this is [name], may I help you?" and provide requested information in a polite and professional manner. Respond back to people on "hold" in a timely manner. Understand the overall Pharmacy Department operation. Complete paperwork accurately and maintain proper records. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift. Provide assistance to fellow associates to complete daily tasks. Establish a working and shopping environment of trust, respect, and integrity. Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management. Practice positive associate relations. Be sensitive to the needs and concerns of all associates and treat them in a fair and consistent manner while fostering trust, respect, and integrity throughout the company. Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours. SUPERVISORY JOB FUNCTIONS Manage the department as to maximize gross profit and minimize operating expenses. Be knowledgeable of department and store sales and profit objectives. Review and analyze all financial reports and data. Make timely and effective decisions based on this analysis. Forecast sales and sales per labor hour for upcoming week and effectively schedule associates. Assign duties to associates. Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis. Perform duties of all direct reports when appropriate. Maintain overall department conditions to meet Harris Teeter Standards. Order product to minimize out-of-stocks and maintain designated inventory levels. Ensure that items listed on the order register are actually received. Secure credits when appropriate. Listen to both customer and associate complaints, and resolve problems to restore and promote good public relations. Ensure that the Pharmacy department's inventory levels support the customers' requests and their Rx needs. Ensure the accuracy of the inventory and invoice check-in processes. Correctly conduct period inventories according to standards and established procedures. Promote the efficient operations of the store following the procedures detailed in Harris Teeter's Pharmacy Reference manual. Record and follow up on any in-store maintenance. Ensure that situations are resolved and not recurring problems. Execute approved department opening and closing procedures and ensuring that all operational standards are met. Ensure all associates receive appropriate break and meal periods. Ensure new Pharmacy associates are properly oriented to your department and understand their benefits package. Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for cross training. Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process. Convey timely information to the associates regarding current promotions and marketing campaigns. Explain to associates why changes were made in operating procedures. Have a working knowledge of the mission and goals of your department, your store, and your Company. Discuss these with your associates on a daily basis. Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner. Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas. Recognize exemplary job performance. Acknowledge positive job performance daily. Fairly evaluate associates' performance on their evaluations. Address performance problems or record associates' out of the ordinary behavior when it occurs, using the Constructive Advice forms. Discuss behavior and possible corrective action with associates to create an action plan according to prescribed procedure. Sign off on the documents with those associates involved and submit to regional staff for review. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE. Diploma (BS, Pharmacy Diploma or Ph.D.) from accredited College of Pharmacy. CERTIFICATES, LICENSES, REGISTRATIONS. Original Pharmacist License and Current Annual Renewal Certificate from appropriate State Board of Pharmacy. Good standing with State Board of Pharmacy. All pharmacists must be certified through APhA's national immunization program and obtain CPR training through an accredited organization. Complete Company's training including but not limited to: new hire orientation, customer service network, safety, and product knowledge. LANGUAGE SKILLS. Ability to read, analyze, and interpret [in English] general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and comprehend complex instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. MATHEMATICAL SKILLS. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of Accounting software; Internet software; Inventory software; Spreadsheet software and Word Processing software. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetition Weight Frequently - near constant work Up to 5 lbs Intermittently - up to several times an hour Up to 10 lbs Occasionally - up to several times a shift Up to 20 lbs The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 5 pounds, intermittently lift and/or move up to 10 pounds, occasionally lift and/or move up to 20 pounds, and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate may occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually moderate. COMPENTENCIES. To perform the job successfully, an individual is required to demonstrate the following competencies: Ø Analytical Collects and researches data; Uses intuition and experience to complement data. Ø Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail. Ø Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Ø Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Ø Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Ø Interpersonal Skills - Is never rude; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Ø Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings. Ø Written Communication - Writes clearly and informatively in English; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret English-written information. Ø Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Ø Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Ø Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Ø Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Ø Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Ø Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. Ø Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Ø Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition. Ø Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Ø Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ø Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Ø Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities. Ø Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Ø Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Ø Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Ø Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Ø Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Ø Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Ø Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Ø Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Ø Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Ø Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. Ø Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Ø Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. The Associate Director, Commercial Analytics provides team leadership for the Commercial Analytics team as well as analyses and operational support to North America Bioscience for Grifols. The team supports sales and marketing strategies in the design, development and delivery of critical business insights. This individual will have the vision and maintain the North America Bioscience commercial analytics ecosystem. This role will gather and analyze information, build and maintain reporting universes, and be accountable for accurate and timely reporting deliverables. This position requires an in-depth understanding of sales and marketing strategies, internal and external data sources, analytical tools, and the ability to develop thoughtful analyses and strategic insights in support of organizational objectives. In addition to contributions to the team’s mission, this individual will inspire the analytics team providing leadership, direction and support. Primary Responsibilities: Lead a team of direct reports providing sales and marketing analyses and business intelligence insights in support of North America Bioscience. Set team and individual goals, establish priorities, and manage resources in support of team objectives. Work closely with internal clients and partners to develop and maintain an analytics platform for standard and ad hoc reporting using internal and external data sources. Ensure that the right level of data is available to support key business objectives in a cost-efficient and value-adding framework. Lead or participate in projects with external suppliers and agencies relevant to commercial analytics (eg, sales force size and structure analyses, customer segmentation and targeting). Partner with Commercial Data Operations and IT to manage data dimensions and new account/customer data. Assist evaluating new sources of data that will enhance Grifols ability to analyze and deliver business insights. Maintain currency with commercial analytics trends and technology updates/options in order to best meet the needs of the business. Monitor report usage metrics to evaluate which reports are useful and which are not meeting the needs of the business. Train commercial colleagues on the use of reports and tools to enable decision-making and self-service insights gathering. Understand incentive compensation philosophies, quota methodologies, and Grifols incentive plans. Deliver performance measurement against stated quotas/goals. Accountable for non-cash incentive and awards program measurement and administration. Provide coaching and guidance to direct reports on their adoption and use of reports and tools to support their respective internal customers. Engage and manage external consultants and contractors as needed to support the Grifols’ analytics ecosystem. Provide backup support for direct report's deliverables and analyses. Assist the VP, Commercial Operations, as needed with cross-functional and enterprise-wide projects. Knowledge, Skills & Abilities: Analytical Thinking – gathers and evaluates information as a framework for examining an issue Planning and Organization – understands what is needed to accomplish project objectives and establishes appropriate goals and priorities Initiative – recognizes what needs to be done and accomplishes it with minimal supervision Adaptability and Flexibility – embraces change as a positive, working proactively managing their own workload effectively Professional Experience – possesses necessary technical knowledge and applies it to identifying issues and solving problems Attention to Detail – ensures that tasks, processes and reports are accurate and complete Communication – speaks, writes and listens effectively Teamwork – works toward common goals by supporting, encouraging and sharing information with other Grifols employees Leadership – effectively sets a team vision and actively mentors, coaches and measures team members Requirements: Bachelor's degree with concentration in business management, finance, IT, or a related field of study. Typically requires a minimum of 10 years of related experience. Project or technical leadership experience required. Supervisory or team leadership preferred. Pharmaceutical or biotechnology experience (preferred) in a role that allowed for demonstrated analytical thinking, problem solving, team or project leadership, and communication skills both written and oral. Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Frequently interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues. Ability to apply abstract principles to solve complex conceptual issues. EEO/Minorities/Females/Disability/Veterans Location: [[mfield6]] : * * [[cust_building]] Learn more about Grifols at http://www.grifols.com/es/web/international/home Req ID: 84600 Type: Regular Full-Time Job Category: Sales/Sales Operations

What You'll Do: We are looking for a strong Technical Leader to join our Global CX IoT Networking Services team, to enable our IoT customers to achieve their business outcomes by helping them to successfully deploy our software, solutions and offers. You’ll give your technical knowledge of Cisco products and services and use your expertise to architect Cisco IOT networking and security service offers to provide unparalleled customer experiences. You will work across organizations with both business and technical specialists, with partners and customers across all levels of the organization. You will both contribute and learn a lot in this challenging role and will gain visibility across Cisco Customer Experience, Sales and Engineering organizations. Who You'll Work With: This is a highly cross-organizational role. You will work with the Sales, Business Development, Customer Delivery, IoT Engineering, and Portfolio teams. You will develop long-term, deep relationships with our IT, Operations, CX Leadership teams, Customers and Business Partners. You will serve as the primary technical authority on IoT Networking and Security solutions. You will be a key member on a high-performing, well-respected team who drives growth in Cisco’s Customer Experience organization. We work hard and pride ourselves on the quality and speed of our deliverables. We take our work/responsibilities seriously but certainly have a lot of fun together. We share strong values: Talent Obsession, Inclusion and Diversity and Customer Centricity. We believe deeply and speak simply. We develop positive relationships across the business and we get things done! Who You Are With 10+ years of experience in highly technical roles, you have proven architectural, quantitative and people influence skills. Superior fluency in network technologies, deep expertise in two or more technology domains (industrial networking, network/infrastructure, security, data/storage, applications/middleware) A deep understanding of Cisco product and services offerings Outstanding stakeholder management, cross-organizational collaboration and influence skills Exceptional written and oral presentation skills – present directly to customers Ability to lead simultaneous customer engagements in a fast-paced, changing environment Ability to work cross-functionally with multiple Customer Experience, Sales and Engineering solution teams to leverage multiple technologies in building new solutions for our customers Highly interested in leveraging your technical skills and learning business skills You are capable of researching and leading complex architectural projects. You can convey the most complex concepts in the simplest of terms. You thrive in a fast-paced, dynamic and multi-cultural business environment and you can work with a range of sensitive and confidential issues. At minimum, we require: Position is ideally based in San Jose, CA but other locations considered 10 or more years of related technical architecture and design experience 5+ years of experience in IoT industries (manufacturing, oil and gas, utilities, transportation) 3+ years of Services experience and/or a very deep understanding of Cisco Services (Professional and Support Services) A technical undergraduate degree in engineering, sciences, math networking. MS is a plus. We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

What You'll Do In Cisco Managed Services (CMS), we enable the digital transformation of our customers, with our partners, by accelerating the adoption and maximizing the promise of Cisco technology through a premium managed experience. CMS has responsibility for taking the management insights and standard methodologies gained with leading edge Cisco innovation with strategic customers and scaling through partners to accelerate Cisco’s promise to all customers. The CMS value proposition is centered on enabling customers to realize the promise Cisco made in product and solutions sold and achieving operations at speed to accelerate business. To facilitate this potential, we are looking for a Product Director with extensive general management experience to be accountable to financial results of respective offers and of the overall portfolio as a team along with realization of the our value proposition with customers. Amongst the qualifications for this role, emphasis is placed on leadership, building internal and external partnerships for shared success and accountability, driving strategy thru execution, and possessing strong product instincts in IT based Managed Services. Successful professionals in this position have a strong command of the market representing Cisco’s product portfolio, see opportunity aligned with strategy and take initiative to pursue with a growth mindset, thrive in dynamic environments, and have a consistent track record of leading cross-functionally without autonomy. While technical background can be helpful, this role is not a technical role. You'll collaborate with technical architects and technical marketing engineers focused on the architectural and details that bring our offers to life. This role will lead continuous optimization of existing managed services offers and develop new offer concepts to align with customer demand on business and operational outcomes, differentiate amongst competitors, and generate profitable recurring revenue for Cisco. This product manager role is a significant contributor and leader for next generation managed services with Cisco Customer Experience. In this role, you will collaborate with Cisco Engineering, Customer Experience, Sales & Business Development, Marketing, Legal, and other cross-functional teams where the result is acceleration of Cisco’s promise, profitable revenue from Partners, and identification and realization of new Managed Services revenue streams for Cisco. Who You'll Work With Our Customer Experience Product Management organization defines and develops Cisco’s professional services that we sell and deliver to our customers and partners. Our customers rely on us to help them understand how to anticipate and respond to new threats, reduce complexity and fragmentation, and adapt with agility to changing business models. Who You Are Customer & Partner experience grounded - ability to incorporate customer & partner input into feature and product roadmap, ability to create and communicate end-to-end customer journeys, and understand usage and how to evolve offering Cross-functional approach – ability to work with partner channel, engineering, legal, operations, marketing, finance, and sales for a seamless end-to-end service for internal and external clients. Market/external orientation - can identify offering implications of market trends, can effectively prioritize competitive threats and mitigate, ability to build and excite an ecosystem of partners (internal/external Cisco) Architecture/technology strategy - ability to assemble and internalize the relevant technology disruptions and translate into feature and product roadmap, can identify current and future critical control points to own, ability to disaggregate product strategy into service delivery implications Business insight - ability to tie services strategy to overall business strategy and sales strategy, linking service performance and impact to financials, can specify outcome in tangible metrics and measures (key performance indicators) Intellectually curious with insightful product instincts, creativity, and ability to channel multiple points of view. Our minimum requirements are the following: You've achieved a Bachelor degree; Masters’ preferred. Have 12+ years’ experience as a services portfolio manager, services product manager, or product manager A solid understanding of the Cisco partner market, customer needs, Cisco and competitor technologies, and industry trends in the managed space You have a demonstrated ability to negotiate and influence actions of team members outside of function for improved team and service performance You can identify, prioritize and deliver measurable results using frameworks and sound business practices, understanding cross-functional dependencies Strong business and technical writing skills, coupled with strong presentation abilities You love teamwork, collaboration and have well-developed project management skills You possess advanced Leadership Skills including leading by influence Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) And only about hardware, but we’re also a software company, security company, a blockchain company, and a AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and we difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. #LI-SB4

The Business Entity Cisco Managed Services offers a rare opportunity for hardworking, passionate, and highly-creative software engineers to have a wide-ranging impact on our operational capabilities. One of the team's primary objective is to service an OpenStack-based solution that we deploy and remotely operate, 24 hours a day, 365 days a year. The Team As a member of our Cloud Systems Engineering team, you will be responsible for deploying and supporting the solution within the customer data centers. Position Responsibilities: Working side-by-side in a truly collaborative manner with our architecture, operations, sales, marketing, and executive leadership team to provide elite solutions, services, and customer support. Collaborating with your peers in the Cloud Systems Engineering group to ensure that our solutions and services meet and exceed our client's expectations and achieve our rigorous quality standards. Becoming an authority in the OpenStack standard platform and Cisco's improvements to this platform. Typical job functions include: Ongoing operations in a large-scale, multi-cloud environment. Proactive system/network monitoring & troubleshooting. Proactive system capacity planning. Deployment and task automation. Issue/Incidence response. Code-level analysis of issues including root cause determination and/or potential code fix. Peer-level customer support for low-level, highly-technical issue resolution. Join and chip in to the communities and foundations that support our chosen open-source technologies and platforms. How you provide support will be decided by your own interests, abilities, and personal passions. You will be required to have fun, love what you do, and support a visible and open work environment. Requirements: Bachelor's degree in CS... nice to have but... we'll focus on what you know right now, what you have accomplished, where you shine, and how your current and future goals mesh with ours. 10+ years of Linux administration and engineering experience including a deep understanding of the Linux networking stack at the kernel level. 3+ years Python development experience or an equal level of proficiency in another language. For candidates that have experience with languages other than Python, we will ask you to: Provide code/script/recipe examples pertinent to infrastructure support. Be happy learning Python! OpenStack's code-base is written in Python so becoming comfortable with Python is required. Knowledge of Ansible is preferred Extensive knowledge of modern virtualization technologies (5+ years - KVM knowledge is a requirement). Experience deploying a host virtualization platform. Specific experience with a cloud platform not required.(5+ Years) Having led, or participated in, the implementation of at least one configuration management system (Chef, Puppet, Salt Stack, etc.). Extensive experience with fully implemented automation workflows. Hands-on networking experience and a strong foundational knowledge of networking models including VLAN's, WAN, routing, bridging, etc. Prior experience working in a start-up operation is strongly desired but not required. We need people who know how to work independently and make things happen. Good communication skills (written and verbal). Strong application, operating system, kernel, and hardware debugging skills. Windows experience is a plus. The ability to demonstrate a high degree of passion for your craft is a requirement. Our on-staff authorities enjoy what they do, are continuous learners, anxious to tackle new challenges, and mindful of best practices to ensure optimal service. You have to be able to "play nice with others." Cisco seeks extraordinary minds, talent, and abilities, but not at the expense of our company culture and the tranquility of our employees and workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What You’ll Do As the Business Analysis Manager for the Security & Trust Organization (S&TO), you will join an organization that’s flexing its ability to learn and grow as the world around us keeps changing. Business and technical acumen is table-steaks, but we’re also looking for creativity, strong critical thinking skills, capacity to see what’s possible, and a proven track record of execution and impactful results. Qualities Needed Now & In the Future: You are able to adapt to and master increasingly complex responsibilities in a continuously evolving environment You posses intrinsic motivation that’s a combination of personal humility and a dedication to collective goals and outcomes You have a results-yielding curiosity about new experiences, technologies, knowledge, and honest feedback combined with ability to recalibrate after missteps You demonstrate a knack for capturing information and making connections and insights others don’t see You are aware that being pushed outside of your comfort zone will accelerate professional and team growth Who You’ll Work With You will be joining S&TO’s Business Operations (BusOps) team as we work to accelerate the transformation of how S&TO drives security accountability at Cisco. We are challenging our own thinking to arrive at the best outcomes knowing that the competitive landscape is shifting. The Security & Trust Organization drives pervasive security to manage cybersecurity risk and enable business success for Cisco and our customers. We securely connect everything through: Secure the Business – securing our digital business, our solutions, and our data Capture the Value – opening new markets for differentiation through S&TO enabling clarity of S&TO’s internal and external message Embed into the Future – through holistic security embedded into IoT offers, country digitization acceleration, and influence the shaping of international standards, regulations, and trends Enable Success – aligning and accelerating business and people strategies, business operations, and research essential to stay ahead of emerging trends on the threat landscape Who You Are Bachelor's degree in business related discipline. MBA strongly preferred. 10+ years business analysis/intelligence experience 4+ years experiences in multi-functional projects of high complexity Above average analytical skills - confidence in manipulating data and being able to tell the story behind the data Knowledge of Cisco's financial planning tools & ability to establish deep partnerships with internal clients to communicate relevant investment portfolio insights Working expertise with business intelligence reporting and visualization platforms with an ability to design, develop, and iterate on visualizations and dashboards required to automate business decision support (Tableau, PowerBI, etc.) Unwilling to settle for excessively manual data crunching as the back office for “digitized” partner facing dashboards, reports, or business insights Experience working with and creating data architectures and ability to analyze complex program, processes, and tool requirements Ability to communicate clearly to both non-technical and technical audiences connecting work efforts to business strategy Experience preparing business cases, documentation, and driving project requirements with partners Ability to identify organizational strengths and weaknesses to aid in evaluating operational effectiveness and recommended remediation Ability to engage with multi-functional leadership Strong relationship building and listening skills (adaptive communication, active listening) Ability to thrive in a fast-paced environment, while working on numerous projects and interacting with multiple teams and partners Adaptability with changing technologies, processes, and environments. Other technical skills: Business Objects, Excel power-user (including VBA), relational databases, Smart Sheet Personal Attributes Self-starter who is passionate about content, digital delivery channels, platform automation, data analytics and driving continuous improvement Has a solid sense of ownership, loves turning ambiguity into real outcomes, strong collaborator across functions and matrixed teams, embraces the belief that leadership happens from all levels Self-motivated, possessing excellent verbal and written communications skills along with the ability to anticipate business needs Troubleshooting and creative problem-solving skills Strong organizational skills to juggle multiple tasks within the constraints of timelines and resources Possess ability to set priorities and follow-through Accountability for measureable results Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.