35 jobs found in Aurora

Amerisafe Inc Sales Executive Come join a growing business in the world of Safety! We are actively growing our cohort of bright, ambitious team members. Let’s build our future together. Luse Holdings, Inc.: (www.luse.com) is a multifaceted construction, product distribution, and safety services provider based in Aurora, IL. Founded by D. Claude Luse in 1923, we are a fifth-generation family business devoted to a values-driven culture. Luse’s key to success has been maintaining a culture where employees feel valued as a part of our work family. Our long-term vision is to work together to grow our business so that we can give back to the communities in which we live and work. Amerisafe, Inc.:, a Luse Holdings company, is a leading value-added distributor of safety products as well as other contractor supplies. Our job at Amerisafe is to help our clients make sure that their employees return home safely to their families every day. With the ability to lean on a team of Certified Safety Professionals, we can provide our clients with a truly consultative service. Where you come in: :Expanding our team with excellent Sales Executives is a key component of Amerisafe’s ambitious growth plan. You will be responsible for all sales activities, from lead generation through close, in an assigned market, line or territory. You will work with inside sales and customer service support teams to achieve customer satisfaction, revenue generation, and long-term account goals, in line with company vision and values. You will be a critical member of our team and an extension of our brand to our clients and to the industry. More specifically, you will have the opportunity to: Develop an annual business plan for your designated market and territory in conjunction with your Sales Manager. Sell consultatively and make recommendations to help prospects and clients meet their personal and business goals. Develop and maintain a database of prospects and qualified leads through referrals and networking. Assist in the implementation of company marketing plans as needed. Create and conduct effective proposal presentations and RFP responses. Source and develop client relationships and referrals. Maintain professional internal and external relationships that meet company core values. Collaborate across the Luse Family of Companies to help grow our overall business. Experience and skills required to excel in this position include: Minimum 1 year of B2B sales experience (Distribution or Safety experience a plus!) Bachelor’s Degree in Business or related studies preferred. Proven ability to achieve sales target. Experience with enterprise software solutions. Experience in all aspects of client relationship management and deep understanding of customer and market dynamics and requirements. Strong skills in negotiation, persuasion, and verbal and written communication. Willingness to travel when necessary. Success in this role: will be defined not only by your technical and soft skills but also by your commitment to and enthusiasm for your own personal growth as well as growth of our business. For all roles across the Luse Family of Companies, we look to hire self-aware individuals with respect for our core values: Family, Trust, Humility & Generosity. We are an EEO/AA/M/F/Vet/Disability Employer. This is a full time position. Visit Working at Luse to learn more about our culture.

THE J.CREW FACTORY SALES ASSOCIATE [Hourly Part-Time, reports to a store director] What The Role is All About Our Sales Associates: Deliver amazing service and are always talking about our value, design and style. Connect with multiple customers at a time, making things quick and easy. Utilize knowledge and skills garnered from requisite training and fit sessions to drive sales. Provide an engaging and efficient checkout experience. Are multi-taskers, jumping into any activity as needed to support the business. What We Expect From You Friendly, helpful and always smiling, for starters. Customer focused. Curious and courageous: ask great questions and listen intently. Be the best at what you do by achieving your goals. Bring your smarts; we want thinkers who always do the right thing. Pride in your appearance and your store. Technologically savvy while at the same time knowing that devices don’t dominate dialogue. How We Measure Results Achieve daily sales and KPI goals as assigned. Achieve or exceed task-specific time standards. Achieve J.Crew card goals. Achieve Enterprise Selling targets by adhering to Standard Operating Procedures. Complete training with flying colors. Fine Print Our Sales Associates: Are at least 18 years old. Communicate effectively and confidently. Process information and operate store systems accurately. Are available when we’re busy, including: nights, weekends, and holidays. Assist in processing and replenishing and keeping the store looking great. Can bend, reach, stretch as well as lift, carry and move at least 40 pounds |18 kilos. Can move around the store with ease and be accessible to customers. We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Position summary: Responsible for developing new business and selling the technology products and services of Hamilton in accordance with the respective business line objectives. Essential functions: Develops new business opportunities and sells company services and products with a focus on acquisition of new customers utilizing data circuits, data center services, business phone systems, IT network, hardware and software support. Maintains activity reports to track sales leads and prospective customers. Prepares and conducts proposal presentations and RFP responses in conjunction with business lines. Provides timely, accurate, and competitive pricing on all proposals submitted for approval while maintaining maximum profit margin. Apprises NSC management and business line management of performance feedback in a timely manner. Controls sales expenses to meet budget guidelines. Adheres to all company policies, procedures, and business code of ethics. Demonstrates ability to interact and cooperate with all company employees. Represents Hamilton, its employees, and services in a positive and professional manner to potential and existing customers and the communities in which we do business. Provides product, promotion, and pricing information by clarifying customer request, selecting appropriate information, forwarding information, and answering questions. Actively participates in educational opportunities to increase job knowledge. Updates managers and stakeholders by consolidating, analyzing, and forwarding action reports for the New Business Development team. Other responsibilities: Ability and willingness to work non-standard hours as needed. Performs other duties as assigned. Preferred education, experience, and skills: A two or four year degree from an accredited college or university in business, marketing, or related field. Five to seven years of experience in sales and business development. Strong administrative writing skills. Strong record keeping and data entry skills. Experience with PC based and enterprise software solutions which support sales activity. Experience in Service Supplier Relationship Management. Strong understanding of customer and market dynamics. Required: Proficient utilization of MS Excel, Word, and Power Point software. Possess a valid driver's license. Ability and willingness to travel alone.

Sales Representative - Aurora, IL 2759 North Eola Rd Aurora, Illinois, 60502 United States Sales Representative ( corrugated packaging ) – Aurora, IL (Chicago Area) WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com. The Opportunity The Sales Representative will provide sales and business development support for our corrugate paper manufacturing plant in Chicago Metro, IL. This individual will improve WestRock customer partnerships in addition to nurturing and growing new ones. How you will impact WestRock Plan Strategies to establish and maintain account relationships and meet personal sales targets. Develops business plans for each account. Coordinate and use company resources (i.e., technical, advertising) to provide value added services to accounts. Develop strong client relationships that provide significant input to planning company product, pricing and service strategies. Support management and other sales professionals in developing new market opportunities in the designated territory or market. Solicit new business opportunities within territory. Provide analysis and information on sales forecast and budget preparation. What you need to succeed: Bachelor’s Degree preferred, or equivalent years of experience Experience in corrugated or folding carton is preferred, but will also consider specialty paper, or printing paper experience. 2-3+ years in successful sales role—ability to prospect new business Ability to Travel (mostly local travel) Excellent communication skills. Plus (Nice to Have): Knowledge of SalesForce is a plus Knowledge of D&B Hoovers is a plus Direct knowledge/experience in corrugated paper is a great plus What we offer: Corporate culture based on integrity, respect, accountability and excellence. Comprehensive training with numerous learning and development opportunities. An attractive salary reflecting skills, competencies and potential. A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and elements of the daily work. WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. Keywords: Sales Rep, Sales Representative, Sales Manager, Account Manager, business development, business development representative, business development rep, prospecting, hoovers, excel, salesforce, sales, manufacturing, corrugate, corrugated, paper, brown box, brown box, cardboard, containerboard, packaging, folding carton, lead development, sales lead, sales leads, develop leads, paper #CB #GD

Senior Director, Strategic Account Management Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of their respective market segment, including the development and execution of retention, marketing and growth strategies. This position also has responsibility for supporting the company's local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility. Coach and develop the Account Management team in developing and executing against defined metrics regarding account management plans, in-group growth and retention, and monitoring of key business performance metrics to drive business results. Essential Functions: Lead the team to execute established strategy. Provide direction and hold staff accountable for book of business membership and margin targets. Identify resources needed for the team to achieve organizational performance goals. Use consistent enterprise-wide practices to hire the right people and provide consistent orientation. Develop individual career paths and leadership opportunities for staff. Evaluate and provide substantial performance review input on all staff in the office. Effectively leverage KP's Manager Coaching Program to support team development and excellence. Lead the ongoing effort to educate, inform and influence operations leadership about the marketplace and what Kaiser Permanente must do to be successful. Develop strategic partnerships to continuously improve our business relationships with our customers to optimize the growth potential in each account. Influence peers and decisions makers from other business lines to enhance processes and systems to meet customer needs. Provide overall direction and coordination of support resources for all Account Management housed and working in their geographic area/line of business responsibility and in concert with all regions where appropriate. Use business line expertise and market intelligence to provide input to line of business strategy. Anticipate key business, marketplace and competitor dynamics and develops and implements strategies that ensure growth and mitigate adverse risk. Work closely with/drive cross-functional teams/initiatives across organization supporting unique LOB(s) strategic needs to insure business needs addressed and operational efficiency/effectiveness. Establish and maintains relationships with key local influencers, consultants, brokers, decision makers, and community groups that will further the local presence strategy for Kaiser Permanente. Examine policy issues and strategic planning with a long-term as well as short term perspective. Support the optimization and collaboration in the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account. Monitor and evaluate highly complex plans; focus on results and measuring attainment of outcomes. Develop and implement comprehensive account plan to meet the overall business objectives for membership, revenue and margin. Accountable for ensuring budget for department/team stays allocated budget/costs targets. Assist in the development, population, and maintenance of program and/or region-wide relevant data and information, including competitive data, LOB financials, and ad hoc reporting. Continuously improve tools, technology, and processes to optimize effectiveness. Basic Qualifications: Experience Eight (8) years of experience in sales, marketing, business development, or account management of which five (5) years must have been spent in a direct management capacity. Six (6) years of the above experience in the healthcare or insurance industry or sales related industry. Education Bachelor's degree in marketing, finance, business administration OR four (4) years of experience in sales, marketing, business development, and/or account management. License, Certification, Registration N/A. Additional Requirements: Demonstrated track record of successful recruitment, selection and development of sales/account management staff. Experience using effective verbal and written communication skills. Experience in strong interpersonal, public presentation, and persuasion skills. Possesses negotiation, consulting skills with facility to interact and influence senior leaders. Possesses complex problem solving skills, a high degree of business acumen and ability to influence change across all functional areas of the organization. Advanced proficiency and understanding of the health care industry and market dynamics and trends for all health care products. Demonstrated proficiency to interpret and communicate laws and regulations related to health care. Demonstrated understanding of medical management operations and strategies in health care facilities and field. Demonstrated understanding of competitor's strengths, weaknesses and strategies. Demonstrated ability to keep current with changes, proposed or threatened,of Federal and State laws, regulations, contracts and rulings related to health care. Demonstrated experience effectively work cross-functionally across the organization and externally with members, State policy makers and regulators, key community agencies/influencersemployers/brokers. Demonstrated experience in proactively driving policy and responding to developments, new requirements and new legislation imposed by HHS and State agencies. High level of proficiency to plan effectively in an uncertain and volatile environment; to develop strong relationships both internally and externally to effect changes needed. Demonstrated expertise in handling difficult client issues related to health plan services, policies and procedures. Life & Health Colorado insurance producer-s license within 90 days of hire date. Preferred Qualifications: MHA, MPH, or MBA. Proficiency in financial/underwriting concepts and a demonstrated ability to apply these concepts. PrimaryLocation : Colorado,Aurora,Waterpark II 2530 S. Parker Rd. HoursPerWeek : 40 Shift : Day Workdays : Mon - Fri WorkingHoursStart : 8:00 AM WorkingHoursEnd : 5:00 PM Job Schedule : Full-time Job Type : Standard Employee Status : Regular Employee Group/Union Affiliation : Salaried, Non-Union, Exempt Job Level : Director/Senior Director Job Category : Sales and Marketing Department : Marketing, Sales and Business Development Travel : Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Imagine a working environment where people trust each other to achieve exceptional things. Imagine a business that employs over ten thousand of the world’s most sought-after engineers and technologists. Imagine an enterprise where a belief in personal accountability continues to drive groundbreaking innovation and global growth. This is the reality of Moog – and you can be part of it. As a Senior Program Manager in Moog’s Industrial Group you will have responsibility and accountability for overall program management and process execution performance (quality, schedule & efficiency) by managing resources, budgets and assets with the intended objective being the accomplishment of goals related to their assigned Program/Project(s). The Program Manager advises management and the customer of current status and potential problem areas on a regular basis and takes appropriate corrective actions as required. The lead Program Manager responsible for multiple component production or development programs that contain significant technical and/or cost risk. May manage a wide breadth of accountabilities across a program(s) utilizing junior level Program Managers and/or Contract Administrators. The Sr. Program Manager is responsible for about $7 - $15 million in total annual sales. What you can expect day-to-day: Ensure compliance with contract requirements through coordination and management all program activities. Achieve program/project objectives through effective application of program management principles within the confines of scope schedule and budget defined by the program/project sponsor. Sustain and expand the organizations book of business through the leadership and/or support of proposal teams and business capture campaigns. Ensure proper coordination between all program elements by developing program plans and schedules and to ensure compliance with program plans by monitoring the status of cost, schedule and task completion. Achieve timely resolution of outstanding issues through the conductance of effective day-to-day communications with the customer, Moog management, and Moog functional organizations. Optimize the program/project likelihood of success through the appropriate application of the following processes: Project Planning; Project Monitoring and Control; Organization Management; Change Management; and Risk Management. Travel is required in varying degrees and is dependent upon the unique requirements of the Program Manager’s assign project/program. (25%) You'll need... Minimum Bachelor’s degree in a technical or business related field. Minimum of 7 years’ experience with project/program management. Minimum of 3 – 5 years with direct complex program management and customer experience in a manufacturing/industrial setting. MS Project experience is a MUST This individual may have accreditations in the project/program management field. Moog Inc. is an EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

The IT Technician position is an IT opportunity targeted for an aspiring IT professional. Our ideal IT Technician will: Have network, desktop hardware, and software knowledge in a Windows environment. Micros/Oracle or other Point of Sale (POS) systems basic knowledge a plus. Will be trained as needed. Exhibit terrific oral and written communication skills (including the ability to listen to others for understanding). Thrive in a team environment because this position will be part of a close-knit team. Exhibit creativity in problem-solving. Willingness and ability to learn and to adapt to change. Enjoy recognizing opportunities and taking initiative to capture those opportunities. Thrive on challenging work with significant responsibility. Exhibit a high work ethic and efficiently produce results. Handle stress well and be able to prioritize as questions and needs will arrive from multiple users constantly. Be available for on-call work during nights, holidays, and weekends as necessary and be satisfied with sometimes unpredictable and varying working hours based on business needs. Be able to travel, as needed, locally and out-of-state to support our all remote locations. Be able to maintain documentation and well organized work flow. Have an IT background either through school, certifications, internships, or another job. Have at least a high school diploma and preferably a college degree or/and some other technical certifications. Be able to routinely lift at least 50 lbs. to waist level. SPECIFIC RESPONSIBILITIES The successful candidate will work with the other team members to determine how responsibilities will be allocated. Below are some responsibilities that will to be part of this position: Troubleshoot and problem-solve end-user hardware and software on a routine basis. Deploy, schedule, and perform preventative maintenance of networking, software, and hardware components. Work with the Director of IT and other team members to create roll-out processes and implement those processes. Act as the first line of support for end-user systems such as desktops, laptops, phones, network equipment, and surveillance systems, in a Microsoft Windows environment. Support all Oberweis retail and distribution center locations. The large part of the support will include POS system hardware and software maintenance. Travel to all remote locations on a regular basis as needed. Help IT teammates with their urgent projects when needed. Be available for on-call help desk support during nights, holidays, and weekends as necessary. Compensation will include a competitive salary commensurate with experience, bonus opportunity, paid vacation, benefits (medical, dental, short-term disability, long-term disability, and AD&D), and significant product discounts. Brand: Oberweis Dairy Address: 951 Ice Cream Dr. North Aurora, IL - 60542 Property Description: 001 - North Aurora - 951 Ice Cream Dr. Property Number: 001

Position Summary: Position is responsible for the general management, assisting with strategic positioning and financial performance of the Hamilton Information Systems business line. Duties include ensuring the efficiency of business operations, developing business strategies, operational objectives, and monitoring financial performance. Essential functions: Oversees Hamilton Information Systems operations and technical managers to ensure appropriate and profitable staffing while maintaining high quality service. Insures a productive and inviting work environment to maintain high employee commitment and work satisfaction. Oversees the quality and compliance of services with all regulatory rules and ensures Hamilton's own high-quality standards are met. Works with senior management and internal departments to develop and execute business plans, strategies and objectives that lead to business growth and improved customer experience. Performs oversight of operations with an aim towards increasing efficiency and ensuring strong productivity through process improvement initiatives. Ensures that the H.I.S. operations and technical teams have adequate and suitable resources to complete business goals. Works directly with sales and marketing staff to create and implement related approaches that further enhance the bottom line. Acts as a liaison between H.I.S. operations and Senior management to ensure opportunities, risks and business methods are communicated clearly. Adheres to all budgetary requirements and ensures operational and technical financial goals are met. Assists in the development of annual financial goals and budget preparation. Manages in a manner consistent with corporate policies, procedures and principles. Communicates on a consistent basis through various mediums with employees of all sister companies and departments. Other responsibilities: Ability and willingness to work non-standard hours as needed. Actively participates in strategic and long-term planning efforts. Demonstrates a high level of leadership and visibility in Hamilton Telecommunications management. Performs similar work-related duties as assigned. Allows employees to grow and take on additional responsibilities as their development progresses. Education, experience, and skills: Bachelor's degree in business management, I/T management or related field or five to seven years of experience in related field preferred. Experience in process improvement, product management and business to business services would be helpful. Ability to read, write, speak, and understand English well, with strong verbal, written and interpersonal communication skills. Ability to handle multiple projects and meet multiple deadlines. Strong computer skills including knowledge of computer and technical networks, word processing software, spreadsheet software, and telecommunications networks. Possess a valid driver's license. Ability and willingness to travel alone.

Job Title: Customer Experience Specialist Full-Time Reports To: Supervisor, Customer Experience TW Data: Salary Range: $15.50/hour PURPOSE OF POSITION Come join Dyson’s fun, fast paced, and growing Owner Experience team as a Customer Experience Specialist! The Specialist will be responsible for delivering an outstanding, positive customer service and sales experience to consumers who call in with pre-sales support inquiries, after-sales support issues, and technical questions on products. You will also contribute to meeting sales goals and objectives by selling Dyson products to new and existing customers. This position is located at our contact center in Aurora, IL. We offer a casual dress code, a healthy work/life balance, free onsite parking, as well as a free shuttle to and from the Route 59 train station. This full-time position has a starting hourly rate of $15.50 and a benefits package available the 1st of the month following 30 days of employment. Training will be provided and performance bonus/incentive opportunities are available. MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES Deliver an outstanding positive customer experience Build rapport with each customer and demonstrate a helpful demeanor Troubleshoot issues at the customers’ level of understanding as well as perform hands-on technical diagnosis and resolution of mechanical problems Track warranties, parts and repairs Achieve effective and timely resolution of customer inquiries, issues, or questions, aiming for a one-call resolution and escalating where appropriate Sell Dyson products and services to customers Identify sales opportunities and drive revenue – situations where a customer may benefit from a new product and an upgrade in technology Communicate information on Dyson products to generate sales to new customers Effectively develop rapport with customers to identify the best product to fit their needs and close the sale Input customer sales information into CRM system in order to process orders efficiently and in a timely manner Uphold Dyson and Contact Center standards of performance Maintain a consistently high level of productivity and call quality Produce accurate and complete documentation of customer interactions and activities in computerized database (CRM) Maintain superior attendance and punctuality Align daily activities to fulfil Dysons’ business objectives Embody the qualities of an engaged, motivated, and proactive team member Demonstrate resilience and adaptability in a continuously changing work environment Take ownership of the impact of decisions and actions; exercise sound judgment in all interactions Support all team members in achieving goals Take initiative to think outside the box and identify opportunities for improvement Relish opportunities to pick up new projects or responsibilities that fall broadly in the purpose of the role INDIVIDUAL QUALIFICATIONS Education and Experience High School diploma or equivalent required, some college preferred Minimum of 2 years’ experience in a high quality customer service role required 1 year of call center experience ideal; high volume inbound call center experience preferred Experience selling a product or service is preferred Knowledge of customer relationship management software (Siebel, SAP) and call management systems (Avaya BCMS/CMS) preferred Skills Ability to understand the Dyson brand and uphold its integrity High level customer service orientation required, including a desire to help or serve others, identify and meet their needs, and build rapport Proven technical aptitude including proficiency with Microsoft Office, a telephone/computer and other systems Demonstrated experience applying the following skills: negotiation, multi-tasking, analytical & conceptual thinking, and time management Strong written, verbal and interpersonal skills – bilingual is a plus Proven experience working on a team Ability to work a flexible schedule including evenings, weekends, and required overtime Ability to push, pull and lift up to 30lbs Dyson is an Equal Opportunity Employer

Job Title: Customer Experience Specialist Full-Time Reports To: Supervisor, Customer Experience TW Data: Salary Range: $15.50/hour PURPOSE OF POSITION Come join Dyson’s fun, fast paced, and growing Owner Experience team as a Customer Experience Specialist! The Specialist will be responsible for delivering an outstanding, positive customer service and sales experience to consumers who call in with pre-sales support inquiries, after-sales support issues, and technical questions on products. You will also contribute to meeting sales goals and objectives by selling Dyson products to new and existing customers. This position is located at our contact center in Aurora, IL. We offer a casual dress code, a healthy work/life balance, free onsite parking, as well as a free shuttle to and from the Route 59 train station. This full-time position has a starting hourly rate of $15.50 and a benefits package available the 1st of the month following 30 days of employment. Training will be provided and performance bonus/incentive opportunities are available. MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES Deliver an outstanding positive customer experience Build rapport with each customer and demonstrate a helpful demeanor Troubleshoot issues at the customers’ level of understanding as well as perform hands-on technical diagnosis and resolution of mechanical problems Track warranties, parts and repairs Achieve effective and timely resolution of customer inquiries, issues, or questions, aiming for a one-call resolution and escalating where appropriate Sell Dyson products and services to customers Identify sales opportunities and drive revenue – situations where a customer may benefit from a new product and an upgrade in technology Communicate information on Dyson products to generate sales to new customers Effectively develop rapport with customers to identify the best product to fit their needs and close the sale Input customer sales information into CRM system in order to process orders efficiently and in a timely manner Uphold Dyson and Contact Center standards of performance Maintain a consistently high level of productivity and call quality Produce accurate and complete documentation of customer interactions and activities in computerized database (CRM) Maintain superior attendance and punctuality Align daily activities to fulfil Dysons’ business objectives Embody the qualities of an engaged, motivated, and proactive team member Demonstrate resilience and adaptability in a continuously changing work environment Take ownership of the impact of decisions and actions; exercise sound judgment in all interactions Support all team members in achieving goals Take initiative to think outside the box and identify opportunities for improvement Relish opportunities to pick up new projects or responsibilities that fall broadly in the purpose of the role INDIVIDUAL QUALIFICATIONS Education and Experience High School diploma or equivalent required, some college preferred Minimum of 2 years’ experience in a high quality customer service role required 1 year of call center experience ideal; high volume inbound call center experience preferred Experience selling a product or service is preferred Knowledge of customer relationship management software (Siebel, SAP) and call management systems (Avaya BCMS/CMS) preferred Skills Ability to understand the Dyson brand and uphold its integrity High level customer service orientation required, including a desire to help or serve others, identify and meet their needs, and build rapport Proven technical aptitude including proficiency with Microsoft Office, a telephone/computer and other systems Demonstrated experience applying the following skills: negotiation, multi-tasking, analytical & conceptual thinking, and time management Strong written, verbal and interpersonal skills – bilingual is a plus Proven experience working on a team Ability to work a flexible schedule including evenings, weekends, and required overtime Ability to push, pull and lift up to 30lbs Dyson is an Equal Opportunity Employer