Viejas Casino & Resort
Alpine, CA, USA
Summary
Responsible for checking in and out procedures for group tours and charter busses coming to the casino. Builds strong relationships with guests to promote return trips to the casino. Rotate, as needed, through various Casino Marketing positions including providing support for V Club Ambassadors and assisting with marketing promotions and events.
Core Scope
V Club Membership Outreach - While on the casino floor, actively seeks out guests who are not in the V Club and utilizes strong sales tactics to promote V Club Rewards and sign up new members. Assists guests at the Kiosks machine, including explaining promotions in detail, swiping card and other related V Club Rewards. Identifies and troubleshoots malfunctioning kiosks and directs the guests to other machines as needed.
Guest Service – Provides timely response and resolution on guest inquiries and disputes/issues regarding player’s account, point discrepancies or related issues while ensuring guest...