2 jobs found in Alpine

Summary Responsible for checking in and out procedures for group tours and charter busses coming to the casino. Builds strong relationships with guests to promote return trips to the casino. Rotate, as needed, through various Casino Marketing positions including providing support for V Club Ambassadors and assisting with marketing promotions and events. Core Scope V Club Membership Outreach - While on the casino floor, actively seeks out guests who are not in the V Club and utilizes strong sales tactics to promote V Club Rewards and sign up new members. Assists guests at the Kiosks machine, including explaining promotions in detail, swiping card and other related V Club Rewards. Identifies and troubleshoots malfunctioning kiosks and directs the guests to other machines as needed. Guest Service – Provides timely response and resolution on guest inquiries and disputes/issues regarding player’s account, point discrepancies or related issues while ensuring guest...

GENERAL SUMMARY Provides strategy and leadership of Casino Marketing to ensure the short and long term profitable growth of the business. Monitors research and analysis on financial, technological, and demographic factors to ensure capitalization of market opportunities. Ensures the proper functioning of entire Casino Marketing team. Reviews and analyzes the execution of all events, promotions, and tournaments, to determine operational success and challenges and makes changes to future programs as needed. Works with Assistant General Manager and Finance for pro and post-forma development, annual budget development and tracks actual expenses. Where possible, ensures reporting areas do not exceed budget. CORE SCOPE OF POSITION Develop a cohesive marketing strategy and stream of customer communications for property and the market as a whole Develop annual marketing budget and strategic marketing plan Act as senior advisor to property GM, AGM, executive councils on marketing related...