TruGreen
Alcoa, TN, USA
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
We're seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen.
Position Overview
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
Responsibilities
Answers inbound customer service calls, responds to customer emails and surveys.
Resolves customer service concerns to determine root cause of the concern.
Escalates customer issues requiring extensive problem...