$45,000 - $85,000 yearlyZOZI San Francisco, CA, USA
Jun 23, 2019Full time
The Account Manager will be responsible for managing and cultivating relationships with new and existing ZOZI merchants. This dynamic role entails a combination of sales, operations, on-going support, and project management. You will work hand in hand with Account Executives to help streamline post sales processes in addition to providing merchants training and on-going support on ZOZI Advance, a software productivity tool. This role demands excellent written and verbal communication skills, impeccable organization, and the ability to focus on time sensitive tasks.;Responsibilities1)Administering post sales processes and workflow.;2)Merchant on-boarding: creating the account, integrating the solution live onto the merchant website, providing training, and on-going support.;3) Serve as primary point of contact for merchants, and handling all communication.;4) Capture, synthesize, and provide merchant feedback across internal ZOZI teams on customer experience, product, and marketing.;5) Communicate with Account Executives and Content team to ensure successful campaigns.Qualifications1) 1-3 years of Account Management experience.;2) Excellent communication skills.;3) Impeccable follow-through, organizational skills, and attention to detail.;4) Generate training materials for merchants, including documents and videos.;5) Provide basic trouble-shooting and customer support to merchants, and escalate when appropriate.;6)Perform basic QA passes prior to feature releases and merchant launches.;7) Nice to have: basic level experience with HTML, CSS, WordPress, PHP files.